Job Summary:

We are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our multifaceted range of clientele in the fast-paced Drug Testing industry.

Responsibilities:

• Communicate effectively with customers via inbound phone calls and emails
• Respond quickly and efficiently to customer inquiries through several technological platforms, including a ticketing system
• Effectively navigate diverse customer inquiries and collaborate with internal support teams to ensure exceptional customer service
• Maintain a high level of professionalism and phone etiquette at all times
• Effectively extinguish customer complaints by consistently following our Standard Operating Procedures
• Cover Monday-Friday shifts that rotate between 7:30am-3:30pm CST and 10am-6pm CST

Experience:

• 1-2 years of Previous experience in IT Support is preferred
• 1-2 years of General Customer Support and inbound call experience is preferred
• Strong communication skills, both verbal and written
• Ability to quickly analyze customer needs and provide suitable solutions
• Familiarity with utilizing ticketing systems

This position offers a competitive salary, opportunities for career growth, and a dynamic work environment. If you are passionate about delivering excellent customer service and possess the essential skill sets, we encourage you to apply for the Customer Support Specialist role.

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Commute:

• Minneapolis, MN 55414 (Required)

Ability to Relocate:

• Minneapolis, MN 55414: Relocate before starting work (Required)

Work Location: Hybrid remote in Minneapolis, MN 55414