30 Jobs in manistee, mi
6PM Hospitality Partners, LLC. is Hiring a Guest Service Representative Near Manistee, MI
Essential Functions:
- Report to work in uniform presented professionally, neat, and clean.
- Greet all guests in a friendly, positive manner. Greet all guests within a 15-foot radius of you. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Attend to guests at Treat Shop in an enthusiastic and kind manner
- Sell the property according to the 6PM Hospitality Partners LLC and Hilton sales standards
- Collect leads and prospect new business, communicate the information to the appropriate Sales Manager.
- Gather the appropriate data from each guest, from address information to credit cards and phone numbers.
- Must be actively asking guest to sign up for Hilton Honors loyalty program to meet Hilton brand standards
- Clearly state all necessary policies and hotel information to each guest
- Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations. Including the stocking of the Treat shop
- Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift. Communication is instrumental in smooth operations
- Record any special requests, early arrivals, late departures, and stayover requests on the Housekeeping Pass-on log.
- Maintain a neat and clean workspace at the front desk and adjacent areas, keep organized
- Sweep behind workstation at the end of shift
- Maintain an organized and clean dry storage and music room closet area. Dispose of any and all trash and broken-down boxes.
- Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department Manager or AGM/GM.
- Complete any required Annual compliance training according to 6PM Hospitality Partners LLC and Hilton standards, with documentation of training being completed.
- Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
- Responsible for the settlement and reconciling of guest accounts and paperwork and emailing receipts
- Balance cash drawer and make appropriate cash drops, record any inconsistencies
- Provide excellent guest service:
- Supply information to guests regarding hotel services, and amenities, offer suggestions and maps
- Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment. Be knowledgeable of the downtown Holland area
- Handle all guest concerns and be able to problem solve in a tactful, professional manner
- Handle all Maintenance requests by first assessing the situation and fix if able to. If unable to, contact on-property maintenance to assist with request.
- Maintain open lines of communication between all departments within the hotel
- Exhibit regular and recurrent attendance records
- Follow the “Call Off Policy” listed in your handbook for any necessary call outs
- Other duties as requested by management/supervisors/leads
- Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Good – Excellent typing speed, record keeping, and word processing skills. Good - Excellent communication skills. Must be able to run Microsoft edge, Microsoft word, possible Microsoft Excel documents. Must be knowledgeable in accessing shared computer drives and know how to operate basic email functions. Minimum knowledge of using a printer and scanner. Good – Excellent problem-solving skills.
- Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
- License, Registration, and/or Certification Required: CPR, TIPS. (Able to become certified on the job).
- Paid time off for all full-time and part-time team members
- 8 hours of paid volunteer paid for all team members
- Holiday pay
- Travel discounts for employees, friends, & family
- Restaurant discounts
- Referral Program
- Health, vision, and dental insurance available for all full-time team members
- Employee recognition perks and benefits
- Advancement opportunities
- Paid maternity/paternity leave or adoption leave for qualifying FMLA
Job Summary
Part Time
$26k-34k (estimate)
05/28/2024
06/24/2024
The job skills required for Guest Service Representative include Guest Service, Housekeeping, Credit Card, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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