1 Systems Specialist- 24-0069 Job in Manistee, MI
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Systems Specialist- 24-0069
$97k-122k (estimate)
Full Time
3 Weeks Ago
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Little River Casino Resort is Hiring a Systems Specialist- 24-0069 Near Manistee, MI
SummaryPerforms organizational data processing functions and performs basic maintenance and repair on all IT administered equipment. Assists the Systems Manager with administering and maintaining non-gaming systems on property.
Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.
EducationMINIMUM NECESSARY QUALIFICATIONS:
Age Requirement
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.
Knowledge, Competences, And Talents
○Finance Systems (Sage Intacct)
○Human Resources Systems (ADP)
○Hotel Property Management System (OPERA)
○Inventory Management System (YellowDog)
○And others
Working EnvironmentA working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals.
Disclaimer Of EmploymentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.
AcknowledgmentI have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.
Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.
EducationMINIMUM NECESSARY QUALIFICATIONS:
- High School diploma or GED
- 2 year degree in a computer related discipline and 2 year of computer support experience or 3 years of work-related computer support experience
- 1-year progressive hands-on experience with non-gaming systems like Point of Sale (POS) and Hotel (PMS) applications.
- Windows 7 knowledge (and above), Comp TIA A certification (or ability to demonstrate proficiency and must gain within 89 days of employment, maintain during employment)
- Experience working with a Tribally run casino and/or resort preferred
Age Requirement
- At least 21 years of age
- Basic computer skills with experience in word processing, databases, and spreadsheets
- Basic organizational, written and verbal communication skills
- Basic professional telephone etiquette
- Basic problem-solving skills
- Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
- Accurate and detail-oriented
- Maintain high confidentiality
- Independently manage multiple tasks in a professional manner
- Ability to work independently with minimal supervision
- Ability to work cooperatively with all departments
- Ability to manage extensive amounts of paperwork
- Ability to operate all office equipment (computer, fax, copier, etc)
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.
Knowledge, Competences, And Talents
- Accountable - Accept responsibility and account for actions
- Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
- Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
- Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
- Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
- Detail Oriented – Ability to pay attention to the minute details of a given project or task
- Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
- Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
- Empathetic – Appreciates and sensitive to the feelings of others
- Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
- Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
- Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
- Organized – Possesses the trait of being organized and follows a systematic method of performing a task
- PC skills - Demonstrates proficiency in PC hardware, software and applications as required
- Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
- Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
- Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
- Reliable – Is dependable and trustworthy
- Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
- Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success
- Provides Help Desk Support when scheduled.
- Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for user’s computer performance.
- Accurately logs and tracks calls in the help desk management software.
- Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone.
- Updates and maintains all service packs and updates for all workstations and servers as instructed.
- Records resolution information in help desk knowledge management database and expands on current online help desk application in detail.
- Contacts software and hardware vendors via voice or online systems to research problems and determine recommended solutions.
- Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance.
- Performs initial program load and user-specific setup for standard desktop applications.
- Performs daily checks to verify system availability.
- Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems.
- Tests and deploys new software and procedures, installation, conversion, and upgrade activities.
- Provides password administration on server domains for users.
- Resolves remote access issues, printing issues, and network connectivity issues.
- Analyzes and corrects problems using documented procedures, available resources, and personal knowledge and skills.
- Maintains computer and equipment inventory and records repair documentation.
- Provides basic desktop and technical support services of all systems to end users as required.
- Provides basic maintenance and repairs to all computer hardware systems including printers, file servers, tape backups, communication servers, and other related equipment.
- Assists the Systems Manager with managing and maintaining the integrity of all application systems:
○Finance Systems (Sage Intacct)
○Human Resources Systems (ADP)
○Hotel Property Management System (OPERA)
○Inventory Management System (YellowDog)
○And others
- Must satisfactorily complete all training assigned by the Resort.
- Must adhere to safety rules and regulations of Little River Casino Resort and the Information Technology department.
- Other duties as assigned.
Working EnvironmentA working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals.
Disclaimer Of EmploymentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.
AcknowledgmentI have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.
Job Summary
JOB TYPE
Full Time
SALARY
$97k-122k (estimate)
POST DATE
05/23/2024
EXPIRATION DATE
06/06/2024
WEBSITE
littlerivercasinos.com
HEADQUARTERS
Manistee, MI
SIZE
25 - 50
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The job skills required for Systems Specialist- 24-0069 include Problem Solving, Installation, Technical Support, Help Desk, Integrity, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Systems Specialist- 24-0069. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Systems Specialist- 24-0069. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Systems Specialist- 24-0069 positions, which can be used as a reference in future career path planning. As a Systems Specialist- 24-0069, it can be promoted into senior positions as a Linux Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Systems Specialist- 24-0069. You can explore the career advancement for a Systems Specialist- 24-0069 below and select your interested title to get hiring information.
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