35 Jobs in boston, ma
Spark Shipping is Hiring a Technical Support Specialist Near Boston, MA
At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our service is a core mission-critical application for many eCommerce retailers.
This role is highly technical. We focus on educating and helping users (instead of just closing tickets). We're looking for someone who is very technical but also would prefer to teach and spend time helping users.
We want you to become a pro on our platform and then help users do the same! 😁
You'll be diagnosing technical issues in tasks such as:
- Reading and understanding API documentation
- Connecting to an FTP server
- Reading CSV (comma-separated) files
- Ability to dedicate 40 hours per week (significant overlap with 8-6 EST)
- Strong technical skills
- Ability to troubleshoot technical issues
- You must be based in the US-- Please DO NOT APPLY if you're outside the United States
- Technical Support experience at a B2B SaaS
- Familiarity with FTP clients like FileZilla
- Ability to read and understand API documents
- Work with Excel and CSV files
- A great attitude and desire to help people :)
- eCommerce experience
- We work heavy with Shopify, BigCommerce, WooCommerce, Magento, Amazon Seller Central and eBay - You'll need to have a working knowledge of how these platforms work
- Fully remote team
- Flexible schedule
- Work with an awesome team
- We care more that are our clients are happy and satisfied than how many tickets are closed
- High speed, low drag
- Continuous Improvement
- Processes & Playbooks
- Teamwork
- Passion for serving the customer
Job Summary
Full Time
Business Services
$106k-134k (estimate)
05/14/2024
11/16/2024
sparkshipping.com
Boston, MA
<25
Business Services
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The job skills required for Technical Support Specialist include Technical Support, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Technical Support Specialist job description and responsibilities
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