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Key Responsibilities:
1. Customer Support: Provide exceptional customer service through phone, email, and chat.
2. Operations Support: Assist in streamlining operations and suggesting improvements.
3. Innovative Thinking: Actively participate in brainstorming sessions to innovate customer service strategies.
4. Organization: Efficiently manage various tasks and projects without compromising on quality.
5. Team Collaboration: Work closely with other departments to ensure seamless service delivery.
6. Knowledge Development: Continuously update knowledge about products, services, and policies.
7. Documentation and Reporting: Keep accurate records of customer interactions and generate reports as required.
Qualifications:
Excellent communication and interpersonal skills.
Ability to multitask and adapt to changing priorities.
Problem-solving mindset with a knack for innovative thinking.
Basic understanding of CRM systems and Microsoft Office Suite.
Demonstrated ability to work both independently and within a team.
Bilingual required (Spanish/English)
Full Time
$53k-69k (estimate)
06/13/2024
06/29/2024
techworkers.com
SAN RAMON, CA
1,000 - 3,000
1998
Private
DON PEED
$5M - $10M
Business Services
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.