1 Job in arlington, va
GovCIO is Hiring a Service Desk Analyst Near Arlington, VA
Overview
GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This position will be located in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to customers, as well as works closely with a cross-functional technical team to analyze, triage, and resolve application issues, bugs, and enhancements.
Responsibilities
Resolves technical problems and answers queries by telephone, e-mail, or by other electronic means in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
- Responsible for investigating and identifying computer hardware and software related problems.
- Effectively communicates step-by-step solutions to end-users.
- May need to communicate with software and hardware specialists for solutions.
- Records solutions into database for other Help Desk professionals.
- Redirects issues to appropriate resource if necessary.
- Must be knowledgeable of current technological issues and advancements.
Qualifications
Bachelor's Degree (or commensurate experience) with 0 - 2 years experience.
Required Skills and Experience
- Clearance Required: Top Secret w/SCI
- Excellent communication and collaboration skills
- Excellent critical thinking and problem-resolution skills
- Ability to work closely with a cross-functional technical team to resolve issues
- Experience with Microsoft Office applications (Word, Teams, Outlook, etc)
- Strong writing skills to support process improvement, drafting Help Desk SOPs, etc
Preferred Skills and Experience
- ServiceNow experience a plus
- Experience with Tier 3 Help Desk Support
- Strong experience working closely with customers to intake, triage, and resolve technical issues
- Ability to identify areas that need process improvement
- Critical, out-of-the-box thinking
*pending contract award
#proposal
Posted Salary Range
USD $85,000.00 - USD $95,000.00 /Yr.Job Summary
Full Time
$61k-76k (estimate)
06/12/2024
06/10/2025
The job skills required for Service Desk Analyst include Help Desk, Service Desk, Microsoft Office, Computer Hardware, Help Desk Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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