Debt Collector (Collections Specialist)

Hybrid Requirements:

• Local candidates ONLY. (Must be within 50 miles of Wayne, PA office)
• *In-office attendance requirement is 8x/month with the possibility of additional onsite days depending on business needs.
• 2 of these 8 days MUST be Monday or Friday

Working Hours:

• Monday through Friday 8:30 AM - 5:30 PM EST
• 1 hour lunch, with 2 fifteen-minute breaks

Must Haves:

• 2-3 years of collections experience
• Business-to-business collections experience is highly preferred
• Experience with measurables and KPIs in collections
• Someone who can hit the ground running and is ready to learn
• Able to work out administrative issues and account reconcilements
• Ability to multitask and work out of multiple systems at once
• Ability to pivot from inbound to outbound calls at any given time
• Flexible schedule to accommodate onsite requirements* (see above)

Job Description:
* Bachelor's Degree strongly preferred
* 1-3 years of collections, customer service, and/or sales experience
* Experience & knowledge in the leasing & finance sector is a plus
* Ability to speak French or Spanish is a plus
* Customer focused
* A team player with excellent interpersonal skills
* Quality driven and results oriented
* Able to work in a very fast-paced environment and adapt to situations
As a Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns.
Day to Day:
* Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps
* Communicate with debtors by telephone and in writing
* Manage debtors and arrears process
* Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request
* Continue all necessary actions to collect payments and/or terminate accounts
* Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.