Category: Banking & Financial Services

Employment Type: Contract

Reference: BH-373890

Debt Collector needed for a contract opportunity with Yoh's client based in Phoenix, AZ.

Summary

• Responsible for understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests of the company by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection

• Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
• Serves as a resource to less experienced team members.
• Contacts members in all stages of delinquency and across all company product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
• Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
• Negotiates mutually satisfactory payment arrangements.
• Actively uses and educates members on the debt analyzer and money manager tools on the company website.
• Completes required account verification, account maintenance, and documents all contact and collection attempts.