6 Client Support Representative Jobs in Wayne, PA
Propelr is Hiring a Client Support Representative Near Wayne, PA
Overview
The Propelr Client Support Representative’s role is to establish, develop, and maintain a relationship between Propelr and its merchants and partners. The successful candidate will serve as the primary point of contact for all Propelr clients, from the onboarding process to being fully operational within the Propelr landscape. The candidate will also provide ongoing operational support for our clients. This is a hybrid role — the Client Support Representative will spend their time working remotely as well as on-site at our office in Wayne, PA.
Responsibilities
- Understand the scope and details of Propelr’s agent and integrated sales channels and onboarding paths
- Provide education, training, and assistance throughout the pre-sales process (application submission, system training, and support procedures)
- Assist Propelr merchants and partners with the use of applicable systems, forms, and statements
- Maintain ongoing knowledge and understanding of Propelr's products and platform partnerships
- Act as the primary point of contact for merchant and partner issues via phone, email, and ticketing channels, owning the research and resolution of issues
- Collaborate with internal and external vendors and partners to resolve merchant and sales partner issues while maintaining service levels
Qualifications
- Detail-oriented: able to plan, coordinate, and work collaboratively across multiple priorities and tasks
- Strong customer service, analytical, and critical thinking skills
- Ability to communicate clearly and concisely with high quality phone etiquette; call center experience preferred
- Ability to build and foster long-term relationships with merchants and sales partners
Education Experience
- High School Diploma required, Bachelor’s degree preferred
- Minimum 1-2 years of customer service experience
- Demonstrated knowledge of credit card processing and merchant services workflows
- Experience with PC and MS Office suite
- Previous experience with a ticket-based system and customer resource management (CRM) database
Job Summary
Full Time
$48k-63k (estimate)
05/19/2024
06/20/2024
The job skills required for Client Support Representative include Customer Service, Call Center, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Representative positions, which can be used as a reference in future career path planning. As a Client Support Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Representative. You can explore the career advancement for a Client Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Representative job description and responsibilities
Client support representatives manage client relationships and provide customer support.
02/19/2022: Chattanooga, TN
Client support representatives help customers resolve technical problems associated with a product or service.
02/02/2022: Asheville, NC
They also ensure compliance with standards established procedures for addressing client concerns.
02/03/2022: Kansas City, MO
Client support representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
01/27/2022: Ventura, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
03/21/2022: Medford, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Representative jobs
For this kind of job u need to practice active listening and learn to empathize with your customers.
01/28/2022: Terre Haute, IN
Familiarity with your products or services can do good for you as you work as customer support rep.
01/25/2022: Akron, OH
Client support representatives need to be current on technological developments and trends to be effective on their job.
02/25/2022: Harrisburg, PA
Client support agents can find out which tickets need their attention the most by creating customized ticket views.
04/14/2022: Nashville, TN
Soft skills like Teamwork, Customer Satisfaction, Problem Solving, Negotiation and Communication are essential for Customer Support Representative roles and jobs.
01/27/2022: Wichita Falls, TX
Step 3: View the best colleges and universities for Client Support Representative.
Similar Jobs
Popular Articles
