RE/MAX of Michigan is on the lookout for an Office Assistant to join our corporate family! As the franchisor of over 80 RE/MAX offices across Michigan, we’re proud to be the top real estate seller in the state. Our corporate office is the backbone that supports our brokers and agents with cutting-edge technology, effective marketing tools, world-class events, and expert management consulting services.

We Need You – The Office Assistant:

• You’re the heartbeat of our office, the first voice our clients hear, and a driving force behind our seamless operations.
• We’re searching for someone extraordinary, someone who thrives on contributing to a variety of projects and faces challenges with optimism and a proactive attitude.

Your Role Will Involve:

• Being the friendly face and voice of our company, greeting all office visitors and handling incoming calls and emails with positivity and professionalism.
• Collaborating closely with team members to become the cornerstone of every project, including membership administration, marketing execution, tech support, event preparation, and broker services.
• Solve problems like a pro, providing exceptional service on tier 1 requests, or escalating complex issues to relevant staff members.
• Coordinating awards, communications, and mailings with meticulous precision.
• Mastering our systems, from membership to real estate tech, marketing, event software, and all of the tools in between.
• Executing a social media calendar and partnering with marketing staff to curate content that’s as engaging as it is informative.
• Create digital assets using Canva and edit video footage for engaging reels and shorts.
• Demonstrating persistence by keeping issues at the forefront and overcoming difficulties until resolution is achieved.
• Providing exceptional, white-glove service to our brokers and agents.

Who We’re Looking For:

• A customer service superstar who values the importance of supporting trusted partnerships.
• A self-starter and resourceful problem solver who is comfortable working independently.
• A tech-savvy individual with a knack for all things digital. You understand the difference between a .xslx and .csv file. You pick up on new software quickly. Even if you aren’t sure how to do it, you’re eager to Google it to figure it out.
• Hyper-organized, proactive, and tenacious—you’re the person who anticipates needs, finds solutions, and celebrates getting tasks to the finish line.
• A team player who’s as supportive as they are motivated, and as positive as they are efficient.

Qualifications:

• 2 to 3 years of experience in an office environment, preferably as an administrative assistant or in a similar role. You’re a customer service champion and excel at providing administrative support to team members.
• Advanced Proficiency with Microsoft Office: You’re a master of business letters in Word, can perform mail merges between Excel and Word effortlessly, and understand the basics of Excel formulas.
• Business-Level Social Media Knowledge: Strategic understanding and execution of social media platforms for business growth and engagement.
• Experienced in troubleshooting issues and guiding clients through ‘how to’ inquiries.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have experience posting content to social media?

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Portage, MI 49024 (Required)

Ability to Relocate:

• Portage, MI 49024: Relocate before starting work (Required)

Work Location: In person