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Description
Ascent Aviation Services is one of the largest aviation maintenance, repair, overhaul, storage and reclamation operations in the world.
Our strength comes from our talented and professional employees who excel through teamwork and enthusiasm. Ascent Aviation Services continues to grow and are continually looking for motivated and career minded aviation professionals who will support our vision and goals.
JOB PURPOSE
The primary responsibilities are to provide technical assistance and support to end users, monitor and update Helpdesk Tickets, and assist Network and Communications team.
This position reports to the Director of IT but will work directly with the Senior PC / Helpdesk Technician. This position will split its time between Marana and Tucson sites.
You may assist in monitoring and / or repairing / replacing network hardware as well as other tasks may be assigned as special projects arise.
WORKING CONDITIONS
Physical Demands : Requires sitting, standing or walking for extended periods of time. Requires bending, stooping, squatting, climbing, reaching to shoulder level, crouching, kneeling, and balancing.
Requires lifting, carrying, pushing or pulling weight up to 75 pounds. Requires repetitive hand movement. Requires eye-hand coordination and manual dexterity.
Requires corrected vision to normal range and ability to communicate effectively.
Equipment Operated : Telephone, personal computer, test equipment, printer, dumb terminals, copy machine, facsimile machine, switches, routers.
Work Location : MIS Office, computer room, various offices / departments throughout facility.
Potential Hazards : Exposure to VDT radiation, materials identified on Material Safety Data Sheets, working around moving machinery.
Protective Equipment Required : None.
JOB DUTIES AND RESPONSIBILITIES
Essential Job Functions :
SMS REQUIREMENTS
Duties not listed within the position description may be required of the employee at the discretion of the department management.
Job functions may vary due to irregular working conditions or multiple shift positions.
QUALIFICATIONS
Knowledge, Skills, and Abilities : Tech savvy with knowledge of office products. With a focus on Office365 administration.
Ability to use eDiscovery, Compliance, Exchange and setting up access to sites. Intermediate understanding of Windows computer systems and software, Android and Apple mobile devices, multi-functional printer copiers and other tech products.
Basic understanding of Networking concepts and technology. Customer-oriented and calm under fast deadlines.
Education / Training : Some computer technical schooling, A Technician certification, or 3 years help desk PC tech experience, or a combination of schooling and experience preferred.
Experience : Previous Office365 Administration experience required. IT Helpdesk and PC Support experience preferred.
Qualifications
Knowledge, Skills and Abilities : Tech savvy with knowledge of office products. Intermediate understanding of Windows computer systems and software, Android and Apple mobile devices, multi-functional printer copiers and other tech products.
Basic understanding of Networking concepts and technology. Customer-oriented and calm under fast deadlines.
Education / Training : Some computer technical schooling, A Technician certification, or 3 years help desk PC tech experience, or a combination of schooling and experience preferred.
High School Diploma required.
Experience : Previous IT Helpdesk and PC Support experience preferred.
Certificates / Licenses : Valid driver’s license required.
Other : May be required to work at both Marana, AZ and Tucson, AZ locations as business needs dictate.
Duties not listed within the position description may be required of the employee at the discretion of the department management.
Job functions may vary due to irregular working conditions or multiple shift positions.
Last updated : 2024-05-23
Full Time
Durable Manufacturing
$52k-65k (estimate)
03/24/2024
08/23/2024
ascentmro.com
TUCSON, AZ
500 - 1,000
2009
MATTHEW RAY
$10M - $50M
Durable Manufacturing
Ascent Aviation Services is one of the largest aircraft maintenance operations in the world providing fully integrated aviation maintenance, repair and overhaul (MRO), line maintenance, storage, and reclamation services to owners, operators, and lessors of wide body, narrow body, and regional aircraft. Ascent currently operates two maintenance facilities that span more than 1250 acres and houses 5 hangars in southern Arizona. Ascent is a Class IV 14 CFR Part 145 certified Repair Station and maintains approvals and certifications from regulatory authorities globally, including FAA, EASA, BDA/AM ...
O, TCCA, NCAA, and 2-REG. Experts in comprehensive full life aircraft care, providing solutions for a wide array of commercial aircraft in an ideal Arizona climate. Additional Services Include: Component Repair & Overhaul, NDT, Composites, Interiors, Structures, Avionics, Modifications, Transitions, FBO Fuel Services, & On-Call Maintenance EXPERT SERVICE FOR YOUR ENTIRE FLEET.
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The job skills required for Help desk technician include Help Desk, Networking, Computer Systems, Initiative, Android, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk technician positions, which can be used as a reference in future career path planning. As a Help desk technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk technician. You can explore the career advancement for a Help desk technician below and select your interested title to get hiring information.