RESPONSIBILITIES:
Kforce has a client in Tucson, AZ seeking a Help Desk Technician to join their team.
Summary:
Help Desk Technicians ensure proper computer operations so that end users can accomplish business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.
REQUIREMENTS:
Technical Skills:
* Strong general troubleshooting skills - client computers, iPhones, and iPads
* Technical knowledge of PC and desktop hardware
* Hands-on hardware troubleshooting experience
* Working technical knowledge of current protocols, operating systems, and standards
* Knowledge of Windows-based operating systems
* Applicant must have strong communication skills, including written, email, documentation, and verbal
* Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
* Strong knowledge of Microsoft Office applications
Required Non-Technical Skills:
* Must be able to work successfully and productively on their own, as well as in teams
* Must be able and willing to adjust planned work throughout the day when conflicting priorities arise
* Successful applicant must have strong interpersonal skills
* Familiarity with ticketing systems, such as ServiceNow
* Maintain up to date documentation
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.