1 Job in Greeley, CO
Talution Group is Hiring a Service Desk Analyst Near Greeley, CO
About The OpportunityThis is a fantastic opportunity to gain experience in a fast-paced, global environment and develop your technical knowledge. You'll be the first point of contact for users with technical issues, providing exceptional support and ensuring a smooth workflow.
Responsibilities
- Act as the primary point of contact for users seeking technical assistance via phone, email, or online portal.
- Troubleshoot and resolve a wide range of technical problems to minimize escalation to higher levels.
- Maintain a strong understanding of various IT areas to effectively diagnose and address user issues.
- Log, track, and manage incidents according to established procedures, ensuring timely resolution.
- Communicate clearly and professionally with users, management, and other teams.
- Escalate unresolved issues to the appropriate team for further investigation.
- Maintain a positive and helpful demeanor when interacting with all users.
- Adhere to established processes to ensure consistent and high-quality service delivery.
- Collaborate effectively with colleagues to deliver exceptional technical support.
- Complete assigned tasks on time and meet agreed-upon deadlines.
- Stay up-to-date on information security policies and procedures.
- Minimum 3 years of experience in a Service Desk role, providing technical support via phone and ticketing system.
- Experience with a variety of operating systems (e.g., Windows 10, Apple iOS).
- Proficiency in a leading productivity suite (e.g., Microsoft Office 365).
- Familiarity with remote support tools and Active Directory a plus.
- Ability to work effectively under pressure and prioritize tasks efficiently.
- Excellent communication and interpersonal skills, with a focus on active listening and problem-solving.
- Flexible and customer-focused approach to service delivery.
- Strong teamwork skills and willingness to share knowledge with colleagues.
- Ability to work independently and take initiative.
Job Summary
Contractor
Business Services
$50k-61k (estimate)
05/24/2024
06/28/2024
talution.com
Chicago, IL
25 - 50
Business Services
Related Companies
The job skills required for Service Desk Analyst include Technical Support, Service Desk, Active Directory, Operating System, Microsoft Office, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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