15 Jobs in El Dorado Hills, CA
LeadStack is Hiring a Service Desk Analyst Near El Dorado Hills, CA
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Job Title: Service Desk Analyst
Location: El Dorado Hills, CA (Onsite)
Duration: 6 months
Direct Client
Top Skills: Experience in Service Desk/Call Center, Service Now Ticketing, and Office 365 troubleshooting
Job Description:
Responsible for the remote support to users with technical problems and information technology issues involving personal computers and network services in an advanced network environment. Provides support (via telephone), diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users. Provides end-user support and general training (via telephone) in the use of various software packages and in-house developed software. Provides case status updates and metric reports to management. Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support. Able to function independently and produce results that meet standards of quality, timeliness and acceptability. Minimal supervision and general direction. Performs work that is varied and moderately complex. Implements designs or approaches developed by others. Ability encompasses broad knowledge of concepts, practices and procedures within particular field of specialization. Generally requires 1 to 2 years of professional experience fast-paced, high volume, IVR based Service Desk.
Required Skills:
- High quality Customer Service skills (empathy, probing questions to gain understanding, “I can” attitude)
- Office 365 troubleshooting
- Virtual Desktop Infrastructure troubleshooting
- Remote Desktop troubleshooting
Responsibilities:
- Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions.
- Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users.
- Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software.
- Provides case status updates and metric reports to management.
- Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support.
- Increased production standards.
- Increased CSAT goals.
- Assist with knowledge article creation.
- SME for critical business function/services.
- Other duties as assigned.
Desired Skills:
- Active Directory experience
- Microsoft Exchange experience
- Microsoft Azure experience
know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 318-4502 or send an email on waseem.ahmad@leadstackinc.com
Job Type: Contract
Pay: $24.00 - $27.11 per hour
Experience:
- office 365: 1 year (Required)
- servicenow ticket: 1 year (Required)
Ability to Commute:
- El Dorado Hills, CA (Required)
Work Location: In person
Job Summary
Contractor
Business Services
$54k-67k (estimate)
05/20/2024
09/15/2024
leadstackinc.com
SOUTH SAN FRANCISCO, CA
25 - 50
2016
Private
KAZI AHMED
$10M - $50M
Business Services
Related Companies
The job skills required for Service Desk Analyst include Troubleshooting, Customer Service, Service Desk, Active Directory, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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