10 Jobs in Atlanta, GA
SAIC is Hiring a Service Desk Agent Near Atlanta, GA
Job ID: 2406341-2913
Location: REMOTE WORK, GA, US
Date Posted: 2024-05-03
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Rotating
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
The Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Selected candidates will have the following duties/responsibilities:
- Provide prompt, courteous, and high-quality end user support services to DCSA out of Quantico Virginia
- Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of DCSA's internal infrastructure as well as applications and systems owned by DCSA.
- Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets.
- Interface with end users via telephone calls, chat, remote desktop, automated requests, electronic mail, and other means.
- Interact with other support center silos supporting, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problem.
- Tickets that require technical support or root cause determination that exceeds Tier 1/2 support capabilities are escalated to higher level support teams for expedient resolution.
- Update and maintain a knowledge base for investigating, diagnosing, and resolving Tier 1/2 incidents.
- Monitor and track the status of all submitted incidents, problems, and changes, including cases where they are escalated to higher levels of support.
Qualifications
- AA Degree in related discipline and one (1) year experience (or, High School and three years of related experience with relevant certification)
- Experienced providing support and troubleshooting Tier 1/2 issues to completion
- Must be willing to travel when necessary
- Must have a valid drivers license
- United States citizenship required
- Active Secret Clearance required
- Current DoD 8570 IA Baseline Certification Security CE
Job Summary
Full Time
IT Outsourcing & Consulting
$49k-60k (estimate)
05/05/2024
07/04/2024
saic.com
LAKE HAVASU CITY, AZ
15,000 - 50,000
2013
Public
RICHARD SPANGLER
$5B - $10B
IT Outsourcing & Consulting
Related Companies
About SAIC
SAIC provides lifecycle services and solutions in the technical, engineering, and enterprise IT markets.
The job skills required for Service Desk Agent include Troubleshooting, Technical Support, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Agent positions, which can be used as a reference in future career path planning. As a Service Desk Agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Agent. You can explore the career advancement for a Service Desk Agent below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
