Overview. Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Responsibilities. Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Imp...
Overview. Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service. Responsibilities. Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Serve guests with beverages...
Overview. Serve guests in a hospitable manner to ensure positive guest experience. Responsibilities. Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Prepare station for readiness prior to opening and closing of each shift. Follow all cash handling and bank operating procedures as ou...
