Under general supervision performs administrative work of moderate difficulty in routine or special project work for a department or unit. This position has department specific responsibility.

(Illustrative Only) Performs administrative support within WIC clinics; develops and implements procedures, protocols and processes to increase efficiency or streamline operations within the department or unit; participates in all personnel related activities; maintains department files, resources, and reference materials; prepares reports and maintains records; coordinates departmental activities like program inventory as required by State office; maintains personnel and administrative files; assures all administrative actions are in compliance with WIC policy, procedures and guidelines; organizes and completes special projects as assigned; manages WIC web based system (HANDS) schedule to facilitate clinic flow services and caseload management; manages and facilitates retention and outreach activities; resolves problems and responds to customer service inquiries within scope of authority; ensures compliance with all local and state laws regarding WIC Program; coordinates and supervises selected functions within a department; assist in managing front office operations; provides training, supervision to other clerical staff to ensure smooth daily functions; provides office management support; regular and reliable attendance is required; performs other duties as assigned.

Knowledge of: County policies and procedures; department guidelines, regulations, and statutes; principles and practices of office administration, management and supervision; staff research work, business English and report writing; records management principles; office computer hardware and software applications and office machines; basic accounting methods; supervisory principles, practices and methods; establishing and maintaining effective working relationships with employees, other agencies and the public;

Skill in: Following written and verbal instructions; communicating effectively verbally and in writing; assigning and leading work of others; maintaining confidentiality; using office processing systems and other office machines; meeting deadlines and prioritizing work.

Ability to: Operate general office equipment; follow written and verbal instructions; effectively respond to phone calls, emails and complaints in a timely manner; communicate effectively verbally and in writing; sit, stand, bend and lift up to 25 pounds; maintain a high standard of confidentiality; perform the essential functions of the job specifications with or without a reasonable accommodation.

The usual and customary methods of performing the job functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally the job requires 60% sitting, 20% walking and 20% standing. Working at a computer monitor for extended periods required. The job is performed under minimal temperature variations and under extreme likelihood of verbal abuse from hostile and frustrated customers.