SUMMARY:

The Production/Customer Service Assistant is professional, talented, and hardworking. Must be able to perform comfortably in a fast-paced environment. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handling Customer Service Requests via E-mail and phone. 
• Accurate Processing of transcripts and exhibits.
• Meet daily scanning and binding requirements and deadlines.
• Prioritize jobs between production and trial, remaining aware of all deadlines. 
• Assemble trial binders and trial exhibits.
• Review jobs received daily. Immediately advise supervisor for any reason for delay or incomplete job. 
• Communicate effectively with co-workers, management, and customers to ensure special instructions are followed with each job. 
• Follow scanning instruction to maintain quality control and minimize carbon footprint.
• Interact with customers, court reporters, and co-workers promptly and professionally. 
• Perform other duties as assigned. 

COMPETENCIES, SKILLS AND ABILITIES

• Ethical Conduct
• Time management
• Good organization skills
• Project management
• Personal effectiveness/credibility
• Ability to communicate clearly and concisely both verbally and written.
   

EDUCATION / EXPERIENCE

• High school diploma.
• Two years applicable experience or any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities. 

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English. 

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position does not require travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled.