Our Record Support Specialist position is an important role that ensures that our law firm clients get the medical records they need to resolve their cases. The Spirit of Service is our driving force and we are looking for individuals who are also driven by serving clients and delivering excellent service. 

Lexitas offers a full comprehensive benefit package that includes health insurance, PTO, Personal Days, paid holidays, and a 401(k) match. 

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Complete approximately 80 to 100 outbound calls per day.
• Document all correspondences to and from client.
• Coordinate work efforts with customer account manager.
• Submit daily written status reports to clients.
• Manage workload of 350-375 orders.
• Safeguards confidentiality medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA.
• Any other duties as assigned.
COMPETENCIES, SKILLS AND ABILITIES
• Must be a positive team player and be able to communicate with team members.
• Strong attention to details, efficient and highly organized.
• Demonstrate a strong attitude with the ability to adjust to changing priorities.
• General computer skills (Outlook, Word, Adobe Acrobat, Internet Explorer, and Windows)
• Flexible schedule and available to work occasional overtime as required.
• Ability to work with deadlines and work well under pressure.
• Works well independently and with other department members.
• Accepts direction well.
• Excellent attendance and punctuality.
• Familiarity with subpoenas, written depositions and affidavits a plus.
• Must have strong written and verbal communication.
• Ability to think quickly and logically to ensure expedient response to customer inquiries.
• Enter information into multiple screens while listening to information from customers.
• Advocate for promotion, through monitoring metrics.
EDUCATION / EXPERIENCE• High school diploma or equivalent required.
• Legal terminology preferred, but not required.
• Constantly strives to achieve excellence in day-to-day operations of respective department.
• Works collaboratively with all members of management to resolve departmental and organizational challenges expeditiously, economically, professionally.
• Team player approach.
SUPERVISORY RESPONSIBILITIESThis role is not a supervisor position.
LANGUAGE SKILLSAbility to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONSNone
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. 
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
TRAVEL REQUIREMENTSLittle to no travel expected for this position.

OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENTLexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
EOE Employer/Vet/Disabled