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Customer Support Representative
Zubie Inc.is a connected-car services and data insights company that powers business enterprises with real-time information about vehicles and drivers. Its solutions are tailored for the automotive, insurance and fleet industries, as well as consumers and small businesses. Zubie is seeking a Customer Service Representative. In this role, you will be responsible for handling daily customer support inquiries initiated by Zubie’s customers, which spans mobile apps, device support, wireless network issues, and customer billing. As a Customer Service Representative, you will be responsible for resolving customer service issues across email, phone, and chat channels while coordinating ticket escalations with the technical support team.
Successful applicants will be detail-oriented, organized and customer-focused. Preference will be given to candidates who demonstrate some direct phone support experience with an ability to investigate issues, clearly communicate steps for resolution to customers – both verbally and in writing. You will also be asked to document process steps, suggest improvements and escalate issues to IT and management when necessary.
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Job Type: Full-time
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Work Location: Hybrid remote in Bloomington, MN 55431
Full Time
$40k-51k (estimate)
04/27/2024
05/02/2024
zubie.com
Bloomington, WI
50 - 100
The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Support, Planning, Written Communication, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.