Job Description

Customer Support Specialist (kg)

Salary: $22.00 /hr.

Hours: Monday - Friday, 8:30 AM - 5:00 PM

Location: Chanhassen, MN

How to Apply: please apply directly to this position for immediate consideration.

Recruiter: Kim 651-461-0183 or

Position Overview:

Join our team in Chanhassen as we are seeking dedicated and reliable individuals with a passion for problem-solving and excellent customer service. As a Settlements Support Specialist, you will play a crucial role in managing incoming calls, addressing inquiries, and ensuring the smooth operation of various settlements processes. If you're ready to take on this challenging and rewarding role in the heart of Chanhassen, apply now and become an integral part of our team dedicated to delivering outstanding service and support in the settlements arena.

Key Responsibilities:

· Handle a high volume of incoming calls from individuals involved in settlements.

· Investigate and provide responses to claimant inquiries.

· Accurately transcribe phone call information into our database.

· Assist in troubleshooting data irregularities.

· Conduct callbacks to individuals who have left voicemails.

· Maintain a high level of accuracy while effectively resolving calls.

· Transfer data from hard copy documents to digital databases.

· Provide support with invoicing tasks as required.

Requirements:

· High School Diploma or equivalent.

· Successful completion of a background check before starting.

· Candidates should exhibit dedication, reliability, and a willingness to learn.

· Minimum of 1 year of experience in a call center environment.

· Exceptional customer service and interpersonal skills.

Keywords: Call Center Representative, Customer Service Representative, Inbound Call Agent, Outbound Sales Representative, Call Center Operator, Customer Support Specialist, Contact Center Agent, Telecaller, Client Service Representative, Help Desk Representative, Call Center Associate, Telephone Operator, Technical Support Representative, Telemarketing Representative, Call Center Coordinator, Client Relations Specialist, Support Center Analyst, Customer Experience, Receptionist, Collections, Outbound Calls, Inbound Calls, Phone Work, Phone Skills, Customer Relationship Specialist, CSR, Call Center Agent, Customer Support Specialist, Client Service Representative, Customer Care Agent, Customer Relations Associate, Support Representative, Customer Assistance Representative, Support Coordinator, Customer Service Advisor, Customer Solutions Specialist, Client Service Coordinator, Customer Service Agent, Member Services Representative, Help Desk Support, Client Success Representative

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.