Job Description

Details:

• Pay range: $50K-$65K benefits
• Schedule: M-F 8-hour shift - around 8:00am- 4:30 pm
• Location: 100% In-Office
• Type: Direct hire

Job Duties/Description:

• Receives orders by phone, e-mail and EDI.
• Processes orders and quotes, enters into computer and follows production and dropship guidelines.
• Verifies pricing, discounts, billing and shipping addresses, credit status, and informs customers of any problems.
• Notifies customers of product backorders and anticipates availability.
• Prioritize work and manage workload to ensure all orders are processed on time.
• Processes customer returns. Determines nature and reason for return and assesses whether product is returnable.
• Corrects and reships correct items and documents transaction.
• Manages all communication with customers and internal departments.
• Resolves questions, requests, and problems promptly and courteously.
• Keeps customers informed of company policies, procedures, and status of their orders and accounts.
• Coordinates with the Accounting Department regarding customer credit status.

Requirements:

• Minimum 2 years of B2B customer service/ order entry / sales support experience.
• Enthusiastic and confident communicator with a great phone presence and active listening skills.
• Exceptional technical problem-solving skills
• Demonstrated ability to make quick decisions in an environment where there are multiple priorities and requests.
• Self-starter, self-motivated and consistently performs at a high level.
• Excellent team player with a positive attitude and willingness to go the extra mile!
• Excellent organizational and time management skills
• Business math proficiency for purposes of pricing, margin analysis, and quotations.
• High level of proficiency in Outlook, Excel, Microsoft Office. CRM and ERP experience a definite plus.
• Previous experience with Sage 100 or comparable ERP system is preferred but not required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.