What you can expect

We roll out the Workvivo platform to diverse organizations globally to enhance their employee experience. Our Customer Community Managers provide a hands-on consultative approach to drive value for all stakeholder groups within the customer’s organization. You will manage two communities simultaneously. 1. Customer Community - growing the customer community into a thriving metropolis of collaboration, inspiration and resource sharing. 2. A Key Strategic Customer - This large multi-national customer requires Platform Adoption/Engagement Services, Platform Management/Support, and Community Management.

About the Team

Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

What we’re looking for

• Have experience in a community management role (3 years preferred)
• Have excellent interpersonal and communication skills and the ability to connect and build trust with stakeholders, admins, and end users.
• Have competency in Employee Engagement, Project Management techniques and approaches Customer first mentality; ability to empathize and build customer loyalty.
• Have appetite for fast-moving, high-energy environment. Experience multitasking, carefully managing time, and balancing multiple inputs for communication and collaboration.
• Experience creating and delivering customized training for software or other technical tools of varying complexity and formality.
• Have understanding of various ‘personas’ and how to flex storytelling, messaging, and campaigns to create engaging and meaningful content.
• Have proven consultancy skills with the ability to identify opportunities and promote business benefits to a Customer.
• Be able to produce well-structured and clear customer facing documentation and reports.
• Be able to communicate and advise on technical aspects to non-technical teams. Fast decision-making ability to meet milestones and deadlines.

Salary Range or On Target Earnings:

Minimum:

Maximum:

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.