81 Call Center Associate Jobs in Atlanta, GA
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Zoo Atlanta is Hiring a Call Center Associate Near Atlanta, GA
Job Description:
Job Purpose: The Call Center Associate is responsible for providing an excellent sales and guest experience over the phone. They will assist the department with achieving the annual business goals of the Zoo Atlanta Membership, Education, Public Events, and Admissions departments.
Essential Duties & Responsibilities:
- Answer phones and provide accurate information to callers with an emphasis on excellent customer service, route calls when necessary
- Clearly communicate Membership levels, Education programs, Public Events, and other sales products
- Complete purchases or set up invoices for billing securely and accurately
- Meet and/or exceed individual and team sales goals
- Research and resolve purchasing issues
- Monitor and respond to Guest Experience/Comments emails
- Respond to guests with escalated online chats
- Responsible for tracking inventory of supplies
- Fulfill day-to-day administrative functions
- Work closely with Membership, Education, Group Sales, Public Events and Admissions/Guest Experience teams to ensure and maintain superior customer service in regular interactions with Zoo Atlanta Members and guests
- Anticipate, troubleshoot, and resolve Member, guest, and program participant concerns as needed
- Ensure data integrity and troubleshoot data issues
- Attend mandatory training as required; share and implement acquired training to maximize effective sales tactics
- Must be willing to work holidays and weekends
- Support Zoo Atlanta’s special events and essential functions as assigned
- Must be willing to support Zoo Atlanta’s Vision, Mission and Values statements and Strategic Plan
- Additional duties as assigned by the Sales Manager
Job Summary
Full Time
$37k-46k (estimate)
10/29/2023
05/24/2024
zooatlanta.org
ATLANTA, GA
200 - 500
1889
JOHNSON OLE NKUKUU
$10M - $50M
Related Companies
About Zoo Atlanta
Vision We envision a world where wildlife and humans flourish together. Mission We save wildlife and their habitats through conservation, research, education and engaging experiences. Our efforts connect people to animals and inspire conservation action. Values Integrity We are respectful, honest, transparent and accountable. We expect the same from our industry colleagues and partners. Collaboration We are inspired by the contributions of the individual and the power of a team. Innovation We are creative, resourceful and resilient. We celebrate a culture of continuous improvement, and we a...spire to be the leader in our field. Passion We are united in our common commitment to preserve wildlife and serve others. Diversity We see collective power in our differences and embrace the notion that we all have something to offer. We respect and value the diversity of all life. Stewardship We are stewards of the animals in our care and all the resources we use. Safety We are committed to protecting the safety and health of our team members, animals, guests and Members, our community and partners.
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The following is the career advancement route for Call Center Associate positions, which can be used as a reference in future career path planning. As a Call Center Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Associate. You can explore the career advancement for a Call Center Associate below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
03/21/2022: Norwich, CT
Following call center “scripts” when handling different topics.
04/23/2022: Santa Ana, CA
Identifying customers’ needs, clarify information, research every issue and providing solutions .
03/20/2022: Gary, IN
Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.
03/31/2022: Altoona, PA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/10/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
02/10/2022: Twin Falls, ID
Update customer information as required.
05/05/2022: Miami, FL
Maintain confidentiality of information.
05/03/2022: Baltimore, MD
Observe proper call center etiquette.
03/24/2022: Lafayette, LA
Process and log incoming calls into the CRM system.
04/10/2022: Gulfport, MS
Step 3: View the best colleges and universities for Call Center Associate.
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