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Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.
We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.
READY TO BECOME A ZENTRO PRO?
Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.
Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.
A COMFORTABLE PLACE TO DO YOUR BEST WORK
It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. Our headquarters is presently situated in Chicago’s burgeoning West Loop tech hub, surrounded by fast-growing technology companies of all kinds and sizes. We’re a short distance from public transportation, not to mention a growing variety of Michelin-rated restaurants, entertainment venues, and the Fulton Market District. With a job here, work is only the beginning.
A SOFT SPOT FOR THE PEOPLE WE SERVE
Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU!
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About This Role
The Director of Project Management will lead our Gigabit Internet installation team. You will be responsible for overseeing and efficient deployment of our services in current and future buildings. Working with our internal and external stakeholders your team will plan, budget schedule, coordinate and manage the installation of network equipment required to deliver exceptional internet service to our customers. You have experience in managing implementation teams, working with internal and external groups to deliver successful projects. The ideal candidate has a track record of creating and implementing successful project management processes and tools required to efficiently coordinate activities and achieve results, with a focus on project budgets/cost management.
We have a collaborative, fast moving culture that puts customer experience above all else, our exceptional growth requires continual change in both process and tools to required to meet the high level of support our customers deserve. 
Responsibilities include managing project team, developing process’s, KPI creation and reporting to the C level, project planning, resource allocation, and contractor management, along with providing technical direction and ensuring compliance with quality standards for each project.
Essential Duties and Responsibilities:

• Manage team responsible for the deployment and activation of intent services in partner buildings.
• Manage team responsible for network upgrade and expansion projects.
• Identify process weakness, implement improvements.
• Collaborate with system dev team to identify and Implement workflow tool.
• Ensure team compliance with processes and standards.
• Coordinate with internal Engineering and Construction teams on resource allocation and scheduling
• Survey new projects, develop a scope of work, provide equipment estimations, and develop Visio drawings and plans for each project.
• Attend site surveys with customers and provide excellent communication.
• Ensure that project activities move according to predetermined schedules.
• Assist in devising the project work plans and make revisions as needed.
• Perform a periodic inspection of work sites.
• Ensure project documents and checklist are complete for each project.
• Communicate to all stakeholders, directly managing escalations.

• Bachelor’s Degree in project management or related business field
• 3 years’ experience in building and managing project teams.
• Knowledge and experience with project management practices
• Experience in implementing process, tools, and managing through change.
• 10 years’ experience in a project management capacity
• Excellent written and verbal communication and organizational skills with attention to detail
• Telecommunication or network experience a plus

Compensation:
Health and Dental benefits; retirement plan; paid vacation, sick leave, and holidays; and more great perks.

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