Do you want to make a difference in the community? Do you have a passion for helping immigrants (refugees or asylees)? The Refugee Immigrant (asylee) Family Support Specialist Case Manager Assister works with immigrants (refugees or asylees) providing refugee support and assistance for basic needs as they resettle. The Refugee Immigrant (asylee) Family Support Specialist Case Manager Assister works with immigrants (refugees or asylees) to ensure basic needs are stabilized partnering with additional resources to support job search, food, housing, and development. The Refugee Immigrant (asylee) Family Support Specialist Case Manager Assistor works with immigrants (refugees or asylees) to be a problem solver to remove barriers for their participants. The Refugee Immigrant (asylee) Family Support Specialist Case Manager Assister builds relationships and networks to assist in the case load. The Refugee Immigrant (asylee) Family Support Specialist Case Manager Assister facilitates connections with school family assisters such as homework assistance, reading or after school activities. The Refugee Immigrant (asylee) Family Support Specialist Case Manager Assister connects to accessible health care and medical services. The Refugee Immigrant (asylee) Family Support Specialist Case Manager Assister assists families understand their bills and mail they receive. Overall, the Refugee Immigrant (asylee) Family Support Specialist Case Manager Assister is helping the participants make deep connections to their community.

This role is a hybrid role. Mostly working remotely with some meetings at local YMCA branch locations. Starting pay range is $50,000.

1. Job Summary:

The Refugee Support Specialist is responsible for assisting and providing support to youth and/or families for services and programs which satisfy specific identified needs. The incumbent demonstrates ethical behavior and maintains clear and healthy boundaries with youth and/or families while performing all aspects of their designated program.

1. Essential Functions:

• Verify the family and/or participant’s eligible status and assist in completing the Family Wellbeing Inventory (FWI).
• Assist in providing connections to resources in the community and to the Resettlement Network to help identify direct social services, resources, and community connections based on the FWI. 
• Help with connection to Resettlement Network partners and refer participants to Family Assisters locally, provide information about local schools and immediate assistance such as with reading school papers and notices, after-school homework help as needed.
• Facilitate connections for school-aged youth including after-school activities such as academic support, sports, arts, cultural, leadership and employment programming.
• Facilitate connection to medical services if the need is immediate with culturally appropriate and accessible health care providers as well as to a Resettlement Network partner connection.
• Assist families to read mail, understand bills, and the details of these such as school information, bills, invitations, junk mail.
• Assist with applications for local opportunities for youth and families such as youth programs sign-up, scholarship application, summer camp, etc.
• Connect refugee families with appropriate social groups, activities and programs that will help with ongoing support after RSS services are completed including recreation opportunities, mentor programs, community education classes, etc.
• Provide information about community events, recreational activities, social activities that connect them to their community.
• Assist with applications that fall outside of the Resettlement Network scope such county paperwork, renewal housing applications, reading mail pertaining to housing communications, or emergency assistance support; childcare, transportation, applications, response to notices, and advocating for community resources.
• Follow-up with participants to ensure effective outcomes of assistance provided. 
• Progress data entered MRIS as needed.
• May provide work direction to team members, interns and volunteers as needed.
• Perform administrative duties to support the program as needed.

1. Relationships:

This position reports to the Program Director who reports to the Program Executive. The incumbent interacts regularly with youth, families, community partners/agencies, educators, volunteers and other YMCA program staff.

1. Qualifications:

Required

• Minimum of 1 year of experience supporting refugee individuals, youth, and families.
• Experience navigating community resources.
• Strong problem-solving, analytical, and interpersonal communication skills.
• Demonstrated ability to collaborate with various groups to achieve a desired end result.
• Ability to effectively problem solve utilizing all resources available.
• Must be able to work in an independent and self directed manner
• Experience working with diverse populations
• Basic computer skills including Microsoft office suite (Word and Excel)

Preferred

• Bachelor’s Degree in related field (such as Human Services or Social Work)
• Multilingual

1. Work Conditions:

• Ability to perform a variety of physical activities with program participants which may include but are not limited to walking, standing for long periods of time, running, throwing and lifting up to 50lbs.
• Ability to travel locally to attend meetings.

1. Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Branch Executive, Program Executive or YMCA representatives in completing projects or performing duties deemed necessary for the branch or Association success.

Diversity, Equity and Inclusion Pledge

The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association’s mission, vision and values of caring, equity, honesty, respect and responsibility.

The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.