100 Customer Support Specialist Jobs in Indianapolis, IN
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Yoh Services is Hiring a Customer Support Specialist Near Indianapolis, IN
Category: Call Centre & Customer Service
Employment Type: Contract
Reference: BH-373441-1
CONTRACT POSITION - W2
ON-SITE POSITION IN INDIANAPOLIS, IN 46256
TRAINING SHIFT: 8 AM TO 5 PM
WORK SHIFT: 12 PM (NOON) TO 9 PM
PAY RANGE UP TO $26.70 PER HOUR (DEPENDING ON LEVEL OF EXPERIENCE)
Customer Support Specialist needed in Indianapolis, Indiana 46256 for a long-term contract opportunity with Yoh's client.
The Big Picture - Top Skills You Should Possess:
- Customer service
- Call center
- Strong organization and planning skills
- Efficient and effective oral and written communication skills
- SAP preferred
- Hours during training 8:00 am - 5:00 pm; Shift hours: 12:00 pm - 9:00 pm
- Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
- Provide phone support to field representatives.
- Able to maintain excellent workload management - balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
- Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
- Embraces change with a positive attitude.
- Identifies problem areas and recommends corrective solutions.
- Maintain documentation according to established guidelines as may be required by specific job responsibilities.
- Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.
- Significant on-the-job training or formalized education in specific area.
- Requires some evaluation, originality or ingenuity.
- Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
- Contributes independently or with a team towards a program or department goal or service.
- Interfaces with internal customers and departments.
- Able to work evenings and occasional weekends based on team needs.
- Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
- Hours during training 8:00 am - 5:00 pm; Shift hours: 12:00 pm - 9:00 pm
- Associate's Degree with at least 2- 3 years previous customer service experience
- Proven ability to make quick and effective independent decisions
- Strong organization and planning skills
- Ability to handle multiple functions at one time
- Efficient and effective oral and written communication skills
- Intermediate computer skills including the ability to do some advanced functions within various software packages
- Ability to develop expert product knowledge for areas of responsibility
- Previous experience with SAP and Salesforce
- Experience with Google Suite, specifically Google Sheets, Google Docs, Google Slides, and Google Forms
- Previous experience in a fast-paced call center environment
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you.
- Medical, Dental & Vision Benefits
- 401K Retirement Saving Plan
- Life & Disability Insurance
- Direct Deposit & weekly ePayroll
- Employee Discount Programs
Apply Now for the Customer Support Specialist position in Indianapolis, Indiana 46256 on a long-term contract with Yoh's client.
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
Job Summary
Full Time
$42k-52k (estimate)
04/03/2023
05/17/2024
yohit.com
Philadelphia, PA
<25
Related Companies
The job skills required for Customer Support Specialist include Customer Service, Written Communication, Customer Support, Data Entry, Customer Relationship, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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