98 Customer support specialist Jobs in Indianapolis, IN
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DAWAR CONSULTING is Hiring a Customer support specialist Near Indianapolis, IN
Job Description
Job Title : Customer Support Specialist (2nd Shift)
Job Type : Long-term Contract (Possibility Of Further Extension)
Location : Indianapolis, IN
Training Timings : 8 AM 5 PM EST
Shift Timings : 12 PM 9 PM EST
Company Benefits include :
- Healthcare (Medical, Dental, & Vision)
- Paid Sick leave
- 401k (with 2% employer match)
Responsibilities :
- Provide operations support to the team.
- Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
- Provide phone support to field representatives. Able to maintain excellent workload management balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
- Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
- Maintain documentation according to established guidelines as may be required by specific job responsibilities.
- Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area.
- Able to work occasional weekends based on team needs .
Who You Are :
- Associate’s Degree with at least 1 year previous customer service experience or equivalent experience
- Intermediate computer skills including the ability to do some advanced functions within various software packages
If interested, please share your update resume at hr@dawarconsulting.com / akansha@dawarconsulting.com
Requirements
Customer Service", pharmaceutical, "customer support"
Last updated : 2024-03-22
Job Summary
Full Time
Business Services
$41k-51k (estimate)
03/23/2024
04/11/2024
dawarconsulting.com
Newark, CA
<25
Business Services
Related Companies
The job skills required for Customer support specialist include Customer Service, Customer Support, Leadership, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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