Job Title: Lab Support Specialist

Duration: 12 Months

Location: Indianapolis, IN,

Client: Direct

Duties and Responsibilities:

• Installation, Maintenance & Repair.
• Install, maintain, verify performance and repair client equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area or site.
• Drive toward zero service recalls.
• Completes assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field.
• Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer.
• Provide appropriate referral to other employees for answers to specific questions or to obtain product information
• Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of the service system

Accountable for assigned company assets to include:

• Computers, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Manage inventory levels to ensure that adequate supply and appropriate records are maintained
• Take an active role in developing technical skills and soft skills to maintain and enhance client’s value proposition to the customer
• Seek higher level certification through participation in company sponsored training & development initiatives

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• laboratory IT environments: 3 years (Preferred)
• pharmaceutical industry: 3 years (Preferred)
• physical inventory of lab equipment: 3 years (Preferred)
• research laboratory environment: 3 years (Preferred)
• Lab support: 3 years (Preferred)
• Installation, Maintenance & Repair.: 3 years (Preferred)
• Provide scheduled preventative maintenance: 3 years (Preferred)
• Computers,tools, test equipment, telecommunication equipment: 3 years (Preferred)
• Installation, warranty, and service contract provisions: 3 years (Preferred)
• repair client equipment at customer sites: 3 years (Preferred)

Work Location: In person