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Support Specialist
$53k-66k (estimate)
Full Time 2 Months Ago
Save

United Way of Central Indiana is Hiring a Support Specialist Near Indianapolis, IN

SupportSpecialist

Impact- Sector Support

United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the social sector, and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need. This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability. To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence. 

Position Summary

United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. The Support Specialist is a member of the Sector Support team and will assist the Director of Infrastructure with the administration of the infrastructure funds initiativeswhich are key components of United Way of Central Indiana's support of our vital human servicesnetwork priority. These initiatives include the Facilities Maintenance Fund (FMF), the TechnologyFund (TF) and the Capital Projects Fund (CPF). These three funds are designed to address thevarious capital and technological needs of United Way of Central Indiana's accredited partner organizations andcommunity projects utilizing capital grants, planning assistance, consulting services and training. 

Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

  • Manage grant administration processes, ensuring accurate documentation and compliance.

  • Fostereffective communication through correspondence with partner organizations, volunteers, and vendors.

  • Prepare materials and assist with planning logistics for volunteer committee meetings, ensuring seamless and efficient proceedings.

  • Assist with preparation of grant proposals and reports for funding partners.

  • Assist with development and implementation ofeducational workshops relevant to Sector Support initiatives.

  • Coordinate with Impact Leadership Team,Strategic Intelligence and Information, and Marketing/Brand Team to help effectively communicatepositive outcomes from infrastructure initiatives.

  • Serve as a knowledgeable liaison between the Sector Support team and other parts of the organization, providing expertise and best practices related to infrastructure funds and other Sector Support initiatives.

  • Support other Sector Support initiatives, including but not limited to upkeep of CRM database,contract invoicing, volunteer management, meeting coordination.

  • Work directly with Director of Infrastructure, Senior Director of Sector Support, and other members of the Sector Support Team, as needed.

  • Undertake additional duties as assigned by the Sector Support team.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability and the ability to multi-task and be open-minded in a fast-paced environment. The individual will also maintain.

Education and or Experience:

  • Associatedegree in related field or related experience required. Bachelor's degree is preferred but notrequired.

  • At least 2-4 years of relevant work experience preferred.

  • Proficiency in Microsoft Office, with an emphasis on advanced Excel skills.

  • Knowledge of the nonprofit sector is beneficial.

  • Effective written and verbal communication skills.

  • A demonstrated ability to generate reports and work comfortably with complex data and proven experience working cross-functionally in a complex organization are required.

  • Committed to personally championing diversity, equity, and inclusion initiatives.

 *Work experience maysubstitute for education requirements on a case-by-case basis. 

Position Leader: Director of Infrastructure

FLSA Status:Exempt, Full-Time

Salary Range:Low to mid 50's

Benefits: Complete Benefits Package Available

Reviewed: February 2024

Equal Opportunity Employer

Please apply at uwci.org/careers

This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.

Job Summary

JOB TYPE

Full Time

SALARY

$53k-66k (estimate)

POST DATE

02/14/2024

EXPIRATION DATE

06/19/2024

WEBSITE

uwci.org

HEADQUARTERS

Indianapolis, IN

SIZE

500 - 1,000

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The job skills required for Support Specialist include Microsoft Office, Planning, Communicates Effectively, Futures, Verbal Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Specialist job description and responsibilities

Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

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The specialists work along with the staff members to supervise the assigned projects by an organization.

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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Specialist jobs

Experience as a Customer Support Specialist or similar CS role.

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Proven work experience as a Sales support specialist or Sales support associate.

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Tech support specialists need good communications skills.

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Gain experience with operating systems.

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Learn Relevant Tech Skills and Gain Experience.

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Step 3: View the best colleges and universities for Support Specialist.

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