Customer Support Specialist 2nd shift
Location: Indianapolis, IN
Duration: 12 month contract

Job Description:
Provide operations support to the Roche Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.

• Provide phone support to field representatives. Able to maintain excellent workload management – balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
• Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
• Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions. Maintain documentation according to established guidelines as may be required by specific job responsibilities.
• Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.
• Significant on-the-job training or formalized education in specific area.
• Requires some evaluation, originality or ingenuity.
• Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
• Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
• Able to work evenings and occasional weekends based on team needs.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Who You Are:

• Associate’s Degree with at least 1 year previous customer service experience or greater than 3 years previous customer service experience
• Proven ability to make quick and effective independent decisions
• Strong organization and planning skills
• Ability to handle multiple functions at one time
• Efficient and effective oral and written communication skills
• Intermediate computer skills including the ability to do some advanced functions within various software packages
• Ability to develop expert product knowledge for areas of responsibility

Job Type: Contract

Salary: $20.00 - $26.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Shift:

• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• customer service: 2 years (Required)

Ability to Relocate:

• Indianapolis, IN: Relocate before starting work (Required)

Work Location: In person