Technical Account Manager - Enterprise StorageGeneral InformationReq #WD00062651Country/Region:United States of AmericaState:North CarolinaCity:MorrisvilleDate:Friday, March 22, 2024Working time:Full-timeAdditional Locations :United States of America - New York - New YorkUnited States of America - Illinois - ChicagoUnited States of America - Florida - MiamiUnited States of America - Texas - DallasUnited States of America - Pennsylvania - PhiladelphiaUnited States of America - Texas - HoustonUnited States of America - Georgia - AtlantaUnited States of America - District of Columbia - WashingtonUnited States of America - Massachusetts - BostonUnited States of America - Arizona - PhoenixUnited States of America - Washington - SeattleUnited States of America - Michigan - DetroitUnited States of America - Minnesota - MinneapolisUnited States of America - Florida - TampaUnited States of America - Colorado - DenverUnited States of America - New York - BrooklynUnited States of America - New York - QueensUnited States of America - Maryland - BaltimoreUnited States of America - Nevada - Las VegasUnited States of America - Oregon - PortlandUnited States of America - Texas - San AntonioUnited States of America - Missouri - St. LouisUnited States of America - Florida - OrlandoUnited States of America - Ohio - ClevelandUnited States of America - Pennsylvania - PittsburghUnited States of America - Texas - AustinUnited States of America - Ohio - CincinnatiUnited States of America - Missouri - Kansas CityUnited States of America - New York - ManhattanUnited States of America - Indiana - IndianapolisUnited States of America - Ohio - ColumbusUnited States of America - North Carolina - CharlotteUnited States of America - Virginia - Virginia BeachUnited States of America - Wisconsin - MilwaukeeUnited States of America - Rhode Island - ProvidenceUnited States of America - Florida - JacksonvilleUnited States of America - Utah - Salt Lake CityUnited States of America - Tennessee - NashvilleUnited States of America - Virginia - RichmondUnited States of America - Tennessee - MemphisUnited States of America - North Carolina - RaleighUnited States of America - Louisiana - New OrleansUnited States of America - Kentucky - LouisvilleUnited States of America - New York - BuffaloUnited States of America - Texas - Fort WorthUnited States of America - Arizona - TucsonUnited States of America - Nebraska - OmahaUnited States of America - Texas - El PasoUnited States of America - Texas - McAllenUnited States of America - New York - HempsteadUnited States of America - Alabama - BirminghamUnited States of America - Florida - SarasotaUnited States of America - Ohio - DaytonUnited States of America - New York - RochesterUnited States of America - Pennsylvania - AllentownUnited States of America - Florida - Cape CoralUnited States of America - Colorado - Colorado SpringsUnited States of America - Massachusetts - SpringfieldUnited States of America - Tennessee - KnoxvilleUnited States of America - Ohio - AkronUnited States of America - South Carolina - ColumbiaUnited States of America - Arizona - MesaUnited States of America - Florida - Palm BayUnited States of America - Utah - ProvoUnited States of America - Massachusetts - WorcesterUnited States of America - South Carolina - GreenvilleUnited States of America - Kansas - WichitaUnited States of America - Iowa - Des MoinesUnited States of America - Wisconsin - MadisonUnited States of America - North Carolina - DurhamUnited States of America - Tennessee - ChattanoogaUnited States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the worlds largest PC company by further expanding into growth areas that fuel the advancement of New IT technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.This transformation together with Lenovos world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .Description and RequirementsAs a Lenovo Infrastructure Solutions Group Technical Account Manager (TAM), you will have the opportunity to serve as a trusted advisor to our clients. The TAM develops and maintains an excellent rapport with key client contacts at multiple levels, as well as the Lenovo Sales team, to fully understand the client's needs and mutually ensure consistent and relevant communication and maintain an excellent customer experience.The TAM acts as a single point of contact for service issues, ensuring responsiveness and timely resolution. Utilizing feedback from the account and gained knowledge, the TAM works existing processes to improve efficiency, quality and reduce cost of service delivery, setting up new processes as needed. The TAM closely monitors client service activity and performance to the service level KPIs looking for unusual or pervasive issues and engaging other teams as necessary.Responsibilities:Maximizes the value of the clients investment in Lenovo products and services throughout the end to end customer lifecycle.Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual metrics are achieved. Acts as a single point of contact and client advocate for customer escalations and owns the coordination and oversight to problem solving efforts between clients, support engineers, field service personnel, software support, investigation and analysis of product problems.Develops and delivers post incident reports on all critical support incidents, adheres to customer support plans and relationships.Uses complex analytical skills to recognize trends and improve performance. Identifies and leads continuous improvement activities in support of client or internal business processes.Basic Qualifications:8 years experience in IT, Customer Service, Field Tech, or Account ManagementPreferred Qualifications:Experience with ONTAP deployment and ONTAP specific knowledge in administration or troubleshooting.General understanding of and technical competence in Data Center technologies, specifically storage solutions.Knowledge of protocols (NFS, SMB/CIFS, Block, Object) how they work and how they are used in different solutions. Understanding solutions and how we integrate storage into the customer environment.Excellent communication, presentation, and interpersonal skills - ability to effectively interact and communicate with senior executives, customer technical and management teams.Ability to embed themselves in the customers environment to begin learning their processes to position Lenovo for success in support and services engagements.Ability to identify sales opportunities - to take what is learned while working with the customer and turn any challenges into new opportunities for Lenovo.Ability to participate and manage War Rooms when critical issues have been experienced, professional customer communication proficiency is key.The base salary range budgeted for this position is $98,000 - $120,000. Individuals may also be considered for bonuses and/or commissions. Lenovos various benefits can be found at www.lenovobenefits.com.In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/30/2024 this applies to both internal and external candidatesWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.Additional Locations :United States of America - New York - New YorkUnited States of America - Illinois - ChicagoUnited States of America - Florida - MiamiUnited States of America - Texas - DallasUnited States of America - Pennsylvania - PhiladelphiaUnited States of America - Texas - HoustonUnited States of America - Georgia - AtlantaUnited States of America - District of Columbia - WashingtonUnited States of America - Massachusetts - BostonUnited States of America - Arizona - 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