94 Customer support specialist Jobs in Orlando, FL
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XACT is Hiring a Customer support specialist Near Orlando, FL
Job Description
We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from our secure office in Orlando, Florida, who want to help schedule healthcare appointments.
Requirements
Must speak fluent English.
Be able to type 40 words per minute or greater
The ability to travel to our call center located in Orlando, FL.
A computer and workstation are provided for your use in the call center. Must be able to sit for extended periods of time in a chair.
Benefits
Everyone needs time to relax and enjoy life. At XACT, we’re firm believers in a work-life balance. Our PTO (paid time off) program allows team members to earn paid time off that they can use to enjoy life outside of the office.
Although we’re open 24 hours a day, we believe in flexible scheduling that allows your work to become an integrated part of your life.
Set schedules, split shifts and on-demand shift availability are some of the many scheduling options.
Full time team members have the option of joining a company group plan (once they meet eligibility requirements) through United Healthcare, our medical insurer.
Smile confidently! Here at XACT, we offer complimentary dental insurance through Sun Life to eligible team members. With low and high benefit offerings, you’ll be able to find a plan that’ll make you grin.
We see you, too! We’re proud to offer VSP vision insurance complimentary to eligible team members. With great coverage and savings on glasses and contacts, its plain to see why its a good choice.
In addition to standard insurance options, we’re also proud to provide our team members with supplemental products through Allstate, such as accident, disability and other choices.
Relax its expected! We’re happy to provide our team with safe, comfortable working environments with your safety in mind.
Our call centers provide employee lounges, quiet spaces and comfortable places to work.
No need to worry. Whether you’re sitting in our contact centers or the comfort of your home office, rest assured that we’re here to provide you with the tools, technology and support you need to be productive and confident.
Our team member support center is available 24 7 to assist you.
Requirements
Must speak fluent English. Be able to type 35 words per minute or greater The ability to travel to our call center located in Unity, ME.
A computer and workstation are provided for your use in the call center. Must be able to sit for extended periods of time in a chair.
Last updated : 2023-12-31
Job Summary
Full Time
Business Services
$38k-47k (estimate)
01/02/2024
04/10/2024
myxact.com
ORLANDO, FL
100 - 200
1998
LYNN FICK
<$5M
Business Services
Related Companies
About XACT
XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost effective integrated solution for your business or organization. XACT specializes in custom designed solutions for those companies who do not fit in a cookie cutter mold. XACT believes in a partnering method of communication. It's your call, chat and email that you are entrusting to us and XACT takes that responsibility seriously. XACT's service offerings include Help Desk, Web Support, Virtual Receptionist, Order Entry and Marketing. XACT's goal is your bottom line. By providing y...ou with a quality, cost effective service, we help bring results to your bottom line. Outsourcing allows you to let the professionals create a solution modeled to your business that allows you to focus on other important needs of your business. XACT is a company where experience meets innovation. Testimonials: Ive had the privilege of using XACT for a Help Desk service that provided phone and email support to our customers for a complex web-based software program. They are a dedicated team of individuals that always worked proactively and cohesively to ensure the best possible service was provided to our customers. They truly understand the value and significance of exceptional customer service always striving to go above and beyond the normal call of duty. I highly recommend the team at XACT, and they work they have done for us.
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The job skills required for Customer support specialist include Customer Service, Call Center, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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