Customer Service Representative

Benefits

• Pension
• Medical
• Vision
• Dental

Union Role

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Review customer or client accounts, providing updates and information
• Maintain client and member confidentiality
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies
• Other duties as assigned

Minimum Requirements

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• Patience, empathy and professionalism
• Effective time management, prioritization and multitasking skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Basic computer skills, including data entry, website navigation and other software
• Phone skills, including familiarity with complex or multi-line phone systems

Preferred qualifications

• Experience within a Third Party Administrator
• Ability to speak multiple languages,
• 2 year Call Center Experience

Job Type: Full-time

Pay: From $19.55 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Language:

• Spanish and English fluently? (Required)

Ability to Relocate:

• Los Angeles, CA 90017: Relocate before starting work (Required)

Work Location: In person