Who We Are

At Wondersign, we improve the commerce experience by connecting brands, retailers, and consumers through beautiful, smart software. We love a good challenge, and we have fun achieving our goals.

Job Description

The Business Systems Analyst reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation. This role functions as the liaison between IT and users, and requires both business and technical expertise.

Responsibilities

• Reviews, analyzes, and evaluates user needs to create systems solutions that support business strategies;
• Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation;
• Works with internal teams to obtain an in-depth understanding of the product and the documentation requirements;
• Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience;
• Contributes to and maintains the information architecture;
• Participates in scrum ceremonies and actively contributes to SDLC;
• Researches information using available internal and external resources;
• Performs other related duties as assigned.

Experience and Skill Requirements

• Minimum of 5 years of related work experience as part of a Software Engineering team or as Technical Writer
• Ability to read and understand source code written in Python and/or JavaScript
• Familiarity with the SDLC and software development
• Experience with Agile/Scrum methodology
• Excellent written skills in English
• Excellent research skills - the ability to research technology, customer needs and industry trends
• Work well within a team environment and under pressure
• Possess high attention to detail
• Process driver with a “Get it done” attitude
• Proper phone and email etiquette
• Effective listening and customer service skills

Here’s How We Work

Offering Freedom & Flexibility. We’re a distributed team working from around the globe, with core teams in Tampa, Florida and San Diego, California. We give our team members a high degree of workplace flexibility with many options for remote work. As a team, we take full ownership for our results.

Tackling Exciting Challenges. The retail landscape is undergoing major changes. We come up with new ways brands and retailers can navigate these shifts in consumer behavior to weather the commerce evolution. Then we turn these ideas into beautiful, smart software.

Taking Ownership. We don’t accept the status quo and we challenge ourselves, our processes, our services, and each other to deliver the best possible experience.

Being Truthful & Inclusive. We are transparent in our decisions and our communication, and we value and respect feedback from any source, whether internal or external. We only win as a team, and we understand that everyone needs to stay involved, be empowered, and be held accountable.

The Perks

• Fully remote position
• Attractive compensation and PTO policy
• Company pays 100% of your medical, dental and vision insurance, 80% for your family
• Short and long term disability insurance (100% employer paid)
• Life insurance
• Company supports professional development for all team members
• Latest technology, equipment and software you need to do your job

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical & Mental Requirements

• This position will require the following physical requirements; sitting (75%), walking (15%), standing (10%), lifting up to 10 pounds.
• This position will require the following mental requirements; Ability to reason through problems to reach solutions, troubleshooting ability, effective written and verbal communication skills and ability to see, type, speak on phone and work with various departments within the company.

Additional Physical & Mental Requirements

• This position will require the following mental requirements; while performing the duties of this job, the employee is regularly exposed to high pressure to high-stress situations. Employee works in a typical office environment and is occasionally exposed to moving mechanical office equipment. The noise level in the work environment is usually moderate. Some travel to job sites and/or offices may be required. Must be able to travel and work an extended schedule as needed.

Interested? Submit your resume and any supporting paperwork today! For more information, please visit www.wondersign.com