Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Systems Analyst II will support, maintain, and improve applications and integrations in a cost effective, secure, high performing and customer centric manner. This position exists to support the Information Technology (IT) goals of the company. The role also collaborates with all IT stakeholders to enable the organization achieve business goals and objectives.

WHAT YOU WILL DO

Provides application technical support to Program Teams.

• Learns business processes as they pertain to application and integration workflow.
• Troubleshoots and resolves application and integration related incidents and problems.
• Formulates and presents solutions to application issues.
• Remediates simple application issues and runs it through the team’s delivery cycle.
• Documents incidents and problems with appropriate level of detail.

Improves the supportability and maintainability of insurance systems.

• Analyzes support pain points and provides solutions to address the commonly recurring incidents.
• Participates in design and development cycle of the team.
• Advocates the inclusion of appropriate non-functional requirements in order to enhance business processes, operations, and information process flow.
• Addresses issues proactively by implementing technical improvements.
• Assists the program team in release activities.
• Documents the disposition of production deployments to provide accurate metrics.

Collaborates with multiple internal stakeholders on information systems projects.

• Partners across business units with Architects, Systems Analysts and Technical Leads on the system design to provided desired functionality.
• Works closely with the development team to evaluate technical design alternatives for functionality.
• Facilitates design workshops and ongoing interactions with key stakeholders to determine detailed requirements.
• Ensures non-functional requirements, including UX, scalability, performance, supportability and reliability are identified and considered.

WHAT YOU BRING TO THE ROLE

• Bachelor's degree from four-year college or university in Computer Science, Information Systems, or related field.
• Minimum 2 years of related experience and/or training; or, equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Insurance Certifications NTH (CPCU, ARM, AIC, AINS) and domain expertise: CSM or CSPO preferred.
• ITIL certification preferred.
• Specialized certifications in MuleSoft and SAP systems, specifically FI, CD, ICM, and/or BP preferred.

KNOWLEDGE AND SKILLS

• Working knowledge of information systems design and analysis, required.
• Experience with web-based applications and intranet portals, as well as analysis with business processes are preferred. Knowledge of insurance industry preferred.
• Knowledge of ITIL Framework and Best Practices is required.
• Familiarity with Application Performance and Monitoring (APM) and Profiling tools.
• Ability to diagram critical processes for a particular application/integration.
• Ability to create intermediate SQL and Splunk queries, and utilize/create simple dashboards for support purposes.
• Intermediate understanding of common non-functional requirements for supportability and maintainability.
• Intermediate understanding of system engineering, object-oriented design, information risk and security guidelines, and architecture standards.
• Intermediate understanding of API standards for communicating and integration between applications.
• Intermediate understanding of the Software Development Life Cycle (SDLC) framework and its corresponding artifacts as it pertains to ICW.
• Intermediate understanding of the different infrastructure and application components as they relate to a particular application and/or integration for a specific Line of Business/Program team.

COMPENSATION

The salary range listed for this position, $77,586.10 to $130,843.64, is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire towards the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 10 paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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