Salary : $78,062.40 - $94,328.00 Annually
Location : City of San Diego, CA
Job Type: Varies by Position
Job Number: JH-T11589-202403
Business Area: N/A - Multiple Departments
Opening Date: 03/01/2024
Closing Date: 5/6/2024 11:59 PM Pacific
JOB INFORMATION
Information Systems Analyst II positions coordinate the development, testing, implementation, and modification of complex department information systems utilizing both internal and external Information Technology (IT) service providers as resources; perform business process analysis and modeling; perform research to identify hardware and/or software capable of meeting a requirements specification; provide hardware/software technical support to end-users in the day-to-day operation of systems; supervise technical support personnel; and perform other duties as assigned.
NOTES:

• Eligible benefited employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
• Information Systems Analyst II employees may be required to lift up to 30 pounds and must be able to bend, squat, and crawl on the job.

MINIMUM REQUIREMENTS
You must meet the following requirements on the date you apply, unless otherwise indicated.
EDUCATION: Bachelor's Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter).
NOTE:

• Additional qualifying experience may be substituted for education lacked on a year-for-year basis. One year of full-time experience = 30 semester/45 quarter college-level units.

EXPERIENCE: Two years of full-time professional-level information systems planning management experience (within the last five years). Qualifying experience must include ALL of the following:

• Information systems management.
• Information systems problem-solving.
• Information systems design and analysis.
• Providing technical assistance to others on major computer systems which run on a variety of platforms.

NOTES:

• The following are NOT considered qualifying experience: System user or super-user experience; repair technician experience; experience solely removing and/or installing discrete systems components; and information/data systems experience gained more than five years ago.
• City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

LICENSE: A valid California Class C Driver License may be required at the time of hire.
HIGHLY DESIRABLE:

• A degree in Computer Science, Information Systems, Geographic Information Systems, and/or technical certification.
• Experience managing all phases of a project management life cycle for complex information systems/technology projects, including project planning, risk analysis, systems implementation, functionality, quality, and cost.
• Experience working across multiple teams and organizations to ensure project completion, including ensuring project goals and requirements are met.
• Experience developing, updating, and maintaining system and user documentation and manuals, including test scripts and technical guides as a reference for information services staff, developers, administrators, and end-users.
• Experience performing complex spatial analyses, editing spatial data in a multi-user environment, and producing effective cartographic output and reports.
• Experience developing Statements of Work, Request for Proposals (RFP's), and familiarity with IT contract terms and conditions.
• Strong analytical and communication skills.
• Experience with Mobile Device Management processes and software, including supporting and troubleshooting mobile devices and applications.
• Solid understanding of IT procurement practices.
• Experience supporting and/or administering MS SharePoint sites.
• Experience using MS Project and MS Visio.
• ITIL Foundation training and/or certification.
• Experience supporting and/or administering Windows Operating System, Microsoft Office Suite (e.g., Outlook, Word, Excel, Access), and/or ESRI/ArcGIS.

REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):

• Proof of degree/transcripts, if utilized to meet the minimum requirements.
• For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.

Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) 533-3337; or to the Employee Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.
SCREENING PROCESS
Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next six months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.
SUPPLEMENTAL INFORMATION
PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may be cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change to their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.
Rev. 13 - April 2, 2024 (Closing Date Extended)
City employees may be eligible to participate in a benefit program including holidays, vacations, savings and retirement plans, health programs, and other benefits.
Eligible City employees initially hired or assuming office on or after July 10, 2021, with the exception of Police Recruits participating in the City's Police Academy, will participate in the City's Defined Benefit Plan administered by the San Diego City Employees' Retirement System (SDCERS).

Benefits may change due to employer-employee contract negotiations.
01

I understand that failure to respond to the following questions in the spaces provided may result in the rejection of my application. In addition, I may miss out on employment opportunities. Rsums are NOT reviewed for assessing the minimum requirements.

• Yes
• No

02

I understand that the responses I provide on the supplemental questions will be reviewed using an automated evaluation system and that if I am successful in this initial screening process, my application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met.

• Yes
• No

03

Are you currently working for the City of San Diego as a government/municipal employee?

• Yes
• No

04

Have you previously worked for the City of San Diego as a government/municipal employee?

• Yes
• No

05

If you have previously worked or are currently working for the City of San Diego, please enter your PERNR.
06

The minimum age for this job is 18, unless you are 17 and a high school graduate. Do you meet the minimum age requirements for this job?

• Yes
• No

07

How did you first hear about this employment opportunity?

• City of San Diego Employment Information Center/Employee
• City Employee Association
• Government Jobs.com
• Community Organization
• Job Fair/Recruiter
• Facebook
• Twitter
• Instagram
• LinkedIn
• Handshake
• Indeed
• Glassdoor
• Jobs2Careers
• ZipRecruiter
• Diversityjobs
• Monster
• Brown & Caldwell Water Jobs (BCWaterJobs) (Specific to Water related jobs)
• American Water Works Association (AWWA)
• San Diego Union-Tribune
• Voice and Viewpoint
• San Diego Asian Journal
• Television/Radio
• Other

08

If you selected Other in question #7, please specify.
09

Are you meeting the education requirement with a Bachelor's Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter)? NOTE: Attach proof of degree/transcripts to your application.

• Yes
• No

10

If you are using a combination of experience and education to qualify, which of the following best describes your level of education?

• 0 to 29 semester/44 quarter units
• 30 semester/45 quarter units to 59 semester/89 quarter units
• 60 semester/90 quarter units to 89 semester/134 quarter units
• 90 semester/135 quarter units to 119 semester/179 quarter units
• 120 semester/180 quarter units or more

11

I understand the following are NOT considered qualifying experience: System user or super-user experience; repair technician experience; experience solely removing and/or installing discrete systems components; and information/data systems experience gained more than five years ago.

• Yes
• No

12

How many years of full-time professional-level information systems planning management experience do you have? NOTE: Qualifying experience MUST be within the last five years.

• None
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years or more

13

In which of the following areas do you have full-time professional-level experience performing information systems planning management?

• Information systems management.
• Information systems problem-solving.
• Information systems design and analysis.
• Providing technical assistance to others on major computer systems which run on a variety of platforms.
• None of the above.

14

Describe your full-time professional-level experience performing information systems planning management in the following areas: a. Information systems management; b. information systems problem-solving; c. information systems design and analysis; d. providing technical assistance to others on major computer systems which run on a variety of platforms. For each area, specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area, and the total length of your experience. If you do not have any experience in a specific area, write "None."
15

Indicate which of the following degrees, certifications and/or training you possess.

• Computer Science
• Information Systems
• Geographic Information Systems
• Technical certification
• ITIL Foundation training
• ITIL Foundation certification
• None of the above

16

Describe your experience managing all phases of a project management life cycle for complex information systems/technology projects, including project planning, risk analysis, systems implementation, functionality, quality, and cost. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience. If you do not have any experience in this area, write "None."
17

Describe your experience working across multiple teams and organizations to ensure project completion, including ensuring project goals and requirements are met. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience. If you do not have any experience in this area, write "None."
18

Describe your experience developing, updating, and maintaining system and user documentation and manuals, including test scripts and technical guides as a reference for information services staff, developers, administrators, and end-users. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience. If you do not have any experience in this area, write "None."
19

Describe your experience performing complex spatial analyses, editing spatial data in a multi-user environment, and producing effective cartographic output and reports. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience. If you do not have any experience in this area, write "None."
20

Describe your experience developing Statements of Work, Request for Proposals (RFP's), and familiarity with IT contract terms and conditions. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience. If you do not have any experience in this area, write "None."
21

Describe your experience with Mobile Device Management processes and software, including supporting and troubleshooting mobile devices and applications. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience. If you do not have any experience in this area, write "None."
22

Indicate in which of the following areas you have support and/or administration experience.

• MS SharePoint sites
• Windows Operating System
• Microsoft Office Suite (e.g., Outlook, Word, Excel, Access)
• ESRI/ArcGIS
• MS Project
• MS Visio
• None of the above

23

Describe your full-time professional-level experience in the following areas: a. MS SharePoint sites; b. Windows Operating System; c. Microsoft Office Suite; d. ESRI/ArcGIS; e. MS Project; f. MS Visio. For each area, specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area, and the total length of your experience. If you do not have any experience in a specific area, write "None."
24

I understand that I am required to submit the following documents at the time of application, if utilized to meet the minimum requirements: Proof of degree/transcripts; proof of Out-of-Class Assignment (OCA). If you are unable to attach, refer to the "Required Documents" section of the job posting for instructions.

• Yes
• No

Required Question