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Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
Years | Required/Preferred | Experience |
5 | Required | Strong ITSM Remedy Ticketing System Experience. |
5 | Required | Strong Database query languages (SQL, PL/SQL) experience. |
5 | Required | Experience with CLASS, CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application. |
5 | Required | Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner. |
5 | Required | Skilled in performing tier 2/3 support. |
5 | Preferred | Strong verbal and written skills in communicating with peers and different levels of users. |
5 | Preferred | Skilled documenting processes. |
5 | Preferred | Strong skills assisting with unit testing. |
4 | Preferred | Skilled in performing remote support trough diagnostic techniques and pertinent information gathering. |
2 | Preferred | Experience working on projects utilizing agile project management methodologies. |
2 | Preferred | Experience with Health and Human services or Child Care Licensing. |
2 | Preferred | Knowledge of Jira Service Management. |