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WILO-EMU USA LLC is Hiring a Customer Support Specialist Near Chicago, IL
Job Description
Description :
CUSTOMER SUPPORT SPECIALIST
Wilo USA LLC is a subsidiary of Wilo SE, which is headquartered in Dortmund, Germany. Wilo is one of the leading manufacturers of pumps & pump systems for heating, cooling & air-conditioning solutions, water supply, and sewage & drainage.
Wilo USA acquired Weil Pump and Scot Pump in 2017, American-Marsh Pumps in 2019 and QuantumFlo in October 2021, HydroServe in May 2023 and Plad in November 2023.
We offer exceptional benefits : Health, Dental, Vision, Life and Critical Illness Insurance, Employee Assistance Program, Health Savings Account, 401(k) and match, Tuition Reimbursement, PTO 19 days, 10 holidays, 6 sick days.
Position Summary
The Building Services customer support specialist is responsible for handling customer requests regarding product selection, price and lead time quotation, order entry, status updates, and issue resolution.
Fulfilling these duties will require regular communication across multiple functional areas of the business, including sales, engineering, purchasing, operations, and logistics.
Primary methods of communication are phone, email, and instant messaging via Microsoft Teams and Outlook. Orders are processed using SAP.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
- Providing timely and accurate communication to customers
- Identifying and resolving customer issues in a professional and timely manner
- Handling a high volume of calls or e-mails each day
- Multi-tasking between customer support and order entry
- Ability to work well with others in a collaborative group setting
Requirements :
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Associates Degree or better
- 2 years customer service experience preferred
- Excellent phone etiquette and communication skills
- Microsoft Office proficiency
- Mechanical aptitude
- Knowledge of SAP preferred
PM22
PI237515968
Job Summary
Full Time
$44k-56k (estimate)
03/04/2024
04/10/2024
wiloemuusa.com
Thomasville, GA
<25
Related Companies
The job skills required for Customer Support Specialist include Customer Service, Communication Skills, Microsoft Office, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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