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Service Desk Technician 2

Worthington, OH | Full Time
2 Days Ago

Job Description

Overview

WheelsUp is seeking a qualified, self-motivated candidate to fill a position in our IT Desktop Support Specialist role.  Utilizing our ticketing system, the candidate will provide support for issues reported by onsite and remote staff.  The Deskside Support Technician serves as the primary contact for solving and escalating tickets to 3rd tier support as needed.   This role requires the ability to be on-call after hours and weekends as part of a rotation.

Responsibilities

  • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
  • Provide in person and remote end user support with an emphasis on quality resolutions
  • Help improve end user productivity by completing triage, offering advice, and teaching products and capabilities
  • Support for computer hardware and any authorized desktop software for Windows, MacOS and iOS base systems
  • Provide operating system and application support to diagnose and resolve unique, non-recurring problems
  • Reimage systems as required
  • VPN troubleshooting and support
  • Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
  • Ensures configuration and inventory management database entries are complete and accurate
  • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Reinforce SLAs to manage end-user expectations
  • Identifies potential escalations and proactively alerts management as needed.
  • Perform other duties as assigned

Qualifications

  • Must possess a professional demeanor and strong customer service skills
  • Experience troubleshooting/repairing desktop and laptop hardware and software
  • Onsite and remote support experience necessary.
  • Basic understanding of networks, Client servers and telecoms
  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
  • Strong Microsoft operating system troubleshooting skills
  • Experience supporting MacOS based laptops and software
  • Strong problem solving and critical thinking skills
  • Strong written and verbal communication skills
  • Must be self-motivated and the ability to work independently with minimal supervision
  • Must have excellent time management skills
  • Must be detail and process oriented
  • Ability to work flexible hours from time to time to cover for other staff and to be on call rotation (nights & weekends)

Company Overview

  • Website wheelsup.com
  • Headquarters NEW YORK, NY
  • Size 200 - 500
  • Founded 2011
  • Type
  • CEO KENNY DICHTER
  • Revenue $5M - $10M
  • Industry Transportation
  • About wheels up
  • Revolutionary membership-based private aviation company that reduces the upfront cost to fly privately while providing an unrivaled lifestyle platform Wheels Up offers individual, family and corporate members exceptional world-class service with around the clock support. The cutting-edge Wheels Up mobile app enables members to seamlessly book flights, manage their accounts and participate in ride-share opportunities. Wheels Up Members also have access to the Wheels Down program, featuring exclusive lifestyle events and experiences, unique partner benefits and a full-service luxury concierge, w ... hich is also integrated in the Wheels Up app. More

Skills for Service Desk Technician 2

The job skills required for Service Desk Technician 2 include Troubleshooting, Customer Service, Service desk, Problem Solving, Operating System,and Desktop Support etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician 2. Select any job title you are interested in and start to search job requirements.

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Career Path for Service Desk Technician 2

The following is the career advancement route for Service Desk Technician 2 positions, which can be used as a reference in future career path planning. As a Service Desk Technician 2, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician 2. You can explore the career advancement for a Service Desk Technician 2 below and select your interested title to get hiring information.

How to Become a Service Desk Technician

If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.

Step 1 Understand the job description and responsibilities of a Service Desk Technician

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Step 2 Knowing the best tips for becoming a Service Desk Technician can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Service Desk Technician

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