About WEVO
WEVO is a rapidly growing, venture backed UX research platform that uncovers user insights with only minutes of effort. It enables research, product and marketing teams to get the synthesized insights, scores and benchmarks they need to build the best customer experiences. WEVO has been recognized as one of the fastest growing companies in the USA by Inc 5000.

Our core values of “We are Better Together”, “Customer First” and “Relentless Improvement” define our team culture and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference in the world. If you are passionate, a problem solver and a learner, we want to hear from you.

About the opportunity
This is an opportunity to join WEVO’s growth team and to manage a book of enterprise accounts. You will lead the the relationship with key customers, ensure their success and help grow their WEVO usage and revenue.. Many of the companies you will work with are leading brands and Fortune 500 firms.

Responsibilities
The customer success manager acts as a main point of contact for all account activity with major enterprise-level customers. Responsibilities include:

• Partner with customers to build their user research initiatives
• Onboard and train teams on how to be successful with WEVO
• Create and deliver quarterly business reviews (QBR)
• Act as a coordinator and owner of all support issues
• Create opportunities and own metrics for account health (renewal) and growth (upsell)
• Provide customer insight to the product team and help shape strategy and messaging

Experience

• At least 3 years in a customer success or account management role, at a SaaS company. Working with enterprise customers (at least $500M in revenue) is a must.
• Industry expertise in UX research, website testing/optimization, and/or digital marketing.
• Strong presentation and communication skills.
• A self-starter capable of working independently, managing their own deadlines and deliverables.
• Comfortable in an entrepreneurial environment.

Benefits
We believe that great outcomes are achieved by remarkable people working closely together.
WEVO offers an environment that emphasizes personal growth and empowerment.

• Competitive base salary and an uncapped commissions plan.
• Comprehensive healthcare plan and a 401k plan.
• Meaningful equity stake.
• Unlimited vacation days.
• Paid parental leave.

If you are passionate about working on a team that is changing an entire industry, and growing rapidly, we want to hear from you. Reach out to us today.