Are you a skilled project coordinator with a knack for SQL? Westport Properties, Inc. is seeking an Operations Development Specialist to join our dynamic team. While this role is not in information and technology, it's more aligned with project management responsibilities. It offers an exciting opportunity to collaborate across departments, generate insightful reports, and embark on travel to our US Storage Centers nationwide. If you thrive in a collaborative environment and are ready to hit the road, we want to hear from you! Apply today to be part of our innovative team.

Job Title: Operations Development Specialist

Reports To: Operations Development and Training Manager

Locations: Remote (within the US)

FLSA Status: Exempt/Salary

Position Status: Regular, Full-Time

Work Schedule: Monday-Friday 9:00 am to 6:00 PM; with occasional overtime and/or weekends depending on business needs

Salary: $47,000 - $50,000

Travel: Up to 50% of the time, in or out of state

Job Summary

The Operations Development Specialist at Westport Properties serves as a public face, representing our company to team members, partners, investors, and vendors. This role demands professionalism, diplomacy, and tact in every interaction. Proficiency in various computer systems, including Microsoft Excel and basic Microsoft SQL Server Management Studio, is essential. The Specialist troubleshoots technical issues that may affect field operations and ensures effective communication among all WPI team members, both in the office and in the field.

This position holds influence across multiple aspects of our business but does not entail formal authority. Effective Specialists collaborate with field leadership, addressing concerns while maintaining positive relationships with all team members. They are innovators, critical thinkers, and creative problem-solvers who remain open to feedback and adaptable as they gain experience. Additionally, Specialists provide mentorship and on-site training to field staff, contributing to the growth and success of our team.

Essential Duties & Responsibilities

• Regular attendance, as per the Company’s Attendance Policy, is essential for this role.
• Analyze internal reports comprehensively, interpreting various data sets.
• Independently extract insights and actionable points from raw data.
• Utilize Microsoft SSMS and Excel to develop reporting mechanisms that shed light on different facets of field operations.
• Maintain and distribute highly detailed, accurate reports for the portfolio.
• Conduct Due Diligence trips and generate reports for new properties autonomously.
• Provide timely insights to the Acquisitions and Operations teams regarding the physical and operational status of properties.
• Offer recommendations and action plans to the Acquisitions and Operations teams based on findings.
• Execute administrative and operational tasks in preparation for the integration of new properties.
• Lead the on-site transition team during the initial stages of managing a new property.
• Assess the accuracy of newly converted SiteLink databases, rectifying any errors promptly.
• Set up software and office infrastructure for standard operations.
• Provide support on various systems, processes, and procedures as requested by team members.
• Offer recommendations to supervisors for future projects and initiatives.
• Collaborate with other departments on development projects as necessary.
• Perform other duties as assigned.
• Handle periodic special projects and duties as required by Company needs.
• Adapt to multitasking, frequently shifting between tasks, amidst interruptions or distractions within tight deadlines

Qualifications

Education / Experience

• Some college preferred but not required.
• Relevant years of work experience may substitute for the degree requirement
• Relevant experience in matters related to sales, customer service, marketing, training, and operations development

Skills

• Advanced proficiency in Microsoft SQL Server Management Studio
• Advanced skills in Microsoft Office Suite, particularly Excel
• Familiarity with Sitelink, CallPotential, or other CRM/FMS applications is highly desired
• Meticulous attention to detail and strong organizational abilities
• Thorough understanding and effective communication of Company Policies and industry standards
• Capable of handling performance improvement matters confidentially and promptly
• Skilled in analyzing and interpreting data for reporting purposes
• Excellent communication skills, demonstrating diplomacy, sound judgment, and tact when interacting with team members
• Ability to navigate effectively with various stakeholders, including co-workers, supervisors, insurance brokers, attorneys, and vendors
• Flexibility in working hours to meet project deadlines

Benefits for Full-Time Employees

• $7,800 contributed annually toward health benefits: medical, dental, vision
• Company-paid life insurance coverage – up to $50,000 per employee (basic life and AD&D)
• 401(k) plan with employer match
• Generous paid time off offered – earn three weeks per year beginning at the hire date
• Up to 10 paid holidays
• Paid ongoing professional development and training
• Rewards and recognition
• Company-sponsored events throughout the year (holiday parties and gifts, company picnics, team building, etc.)
• Potential for growth and advancement
• Discretionary bonus based on several factors

About Westport Properties

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2022, WPI has approximately 12 million square feet of self storage space under management with its US Storage Centers brand and 638 multifamily units, employing over 500 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $12M and Charity Storage has raised over $500K.

Disclaimer

All employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV records. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.