27 Customer Support Specialist Jobs in Irving, TX
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Wellfit Technologies Inc. is Hiring a Customer Support Specialist Near Irving, TX
About the Role
As a Customer Support Specialist at Wellfit, you will play a pivotal role in optimizing customer interactions and enhancing the overall customer experience. Working closely with our sales team, you will be responsible for building strong relationships with customers, ensuring seamless utilization of our product offerings, and overseeing re-training initiatives for our offices.
What You’ll Do
- Customer Relationship Building:
- Collaborate with the sales team to establish and nurture strong relationships with customers.
- Act as a primary point of contact for customer inquiries, ensuring timely and effective communication.
- Utilization Tracking:
- Monitor patterns within our spectrum of product offerings to identify potential issues and opportunities for improvement.
- Ensure consistent and optimal utilization of our products and services by customers.
- Office Training and Oversight:
- Oversee the re-training initiatives for offices to enhance product knowledge and customer interaction skills.
- Stay on top of office turnover and develop strategies to minimize disruption in customer service.
- Data Analysis:
- Utilize data analytics tools to track and analyze customer interactions, identify trends, and provide insights to the sales and management teams.
- Generate reports on office utilization and make recommendations for improvement.
- Collaboration:
- Work closely with the sales, marketing, and customer support teams to align strategies and improve the overall customer journey.
- Act as a bridge between sales and customer service departments to ensure a seamless customer experience.
- Highly motivated, energetic, hardworking self-starter.
- Ability to produce timely deliverables and manage multiple and shifting priorities in a dynamic environment.
- Strong problem- solving skills.
- Ability to build strong business relationships in a team environment.
- Excellent verbal and written communication skills.
- Solid organizational and multitasking skills.
- Constructively challenge the process and take the initiative to search for opportunities to grow, improve and innovate.
- Strong acumen for learning new technology.
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in customer service or sales roles, with a focus on relationship-building.
- Strong analytical skills and the ability to interpret data to drive decision-making.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced and dynamic environment.
- Experience with CRM software and data analytics tools.
- Knowledge of dental industry.
- Demonstrated success in improving customer satisfaction and retention.
- Hybrid working model with the expectation to be in office 3 days a week
- Medical, Dental and Vision coverage
- Paid time off
- 401k
Job Summary
Full Time
$50k-64k (estimate)
02/11/2024
04/23/2024
The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Products and Services, Written Communication, Customer Support, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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