18 Clinical Support Specialist Jobs in Irving, TX
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OneShare Health, LLC is Hiring a Clinical Support Specialist Near Irving, TX
- Responsible for Inbound Calls from Members and Providers
- Coordinates care, tracks, and reports on members over the course of treatment
- Provides individualized customer service based on unique customer needs
- Demonstrates effective, active listening to collect relevant information, build rapport and respond to callers in a professional and compassionate manner with accurate information
- Accurately and expediently resolves issues, finds solutions, and provides information to OneShare Health members and providers
- Continually meets and exceeds Quality Assurance call audit standard
- Ability to educate members about programs and service
- Multitask and utilize multiple systems concurrently to efficiently gather member data
- Handle member concerns and requests on a timely basis and direct them to the proper department
- Delivers excellent customer service to Member and Providers during the Prenotification process
- Responsible for gathering, compiling and submitting member information as it relates to prenotification
- Demonstrates excellence in regular attendance and punctuality as well as adherence to employee handbook policies and procedures
- Continually utilizes scripts and other reference materials along with internal systems and processes to provide excellent customer service and one-call resolution
- Accurately documents all provider and member interactions in a timely manner and in accordance with internal policies and procedures
- Consistently adheres to standards, processes, protocols including but not limited to: attendance, schedule adherence, and various department-specific policies and procedures
- Ensures compliance with HIPAA, all federal and state laws, rules and regulations and CVS policy and procedures at all times
- Communicates effectively with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws
- Manages client crises with support of clinical team
- Consults with clinical operations team on treatment options and member needs
- Effectively and proactively collaborates with cross-functional team members
- High School Diploma/GED required and/or equivalent experience
- One (1) Plus years of inbound call center, customer service experience
- Two (2) Plus years of experience in case management or care navigation/coordination
- Familiarity with databases (AS400) preferred but not required
- Familiarity with Salesforce preferred but not required
- Bi-lingual (English/Spanish) preferred, not required
- Demonstrated ability to effectively multitask
- Demonstrated understanding of medical terminology
- Demonstrated attention to detail and accuracy in a fast-paced environment
- Proficiency in various Microsoft applications
- Excellence in verbal and written communication skills
Job Summary
Full Time
Lending & Credit
$35k-42k (estimate)
08/20/2023
05/10/2024
onesharehealth.com
IRVING, TX
1,000 - 3,000
2019
Private
DAVID L DILL
$200M - $500M
Lending & Credit
Related Companies
About OneShare Health, LLC
OneShare Health is a Texas-based ed-tech healthcare platform that provides care navigation, telemedicine, and catastrophic programs for individuals in the USA.
The job skills required for Clinical Support Specialist include Customer Service, HIPAA, Attention to Detail, Clinical Support, Written Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Clinical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Clinical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Clinical Support Specialist positions, which can be used as a reference in future career path planning. As a Clinical Support Specialist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Clinical Support Specialist. You can explore the career advancement for a Clinical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Clinical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Clinical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Clinical Support Specialist job description and responsibilities
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
03/24/2022: Phoenix, AZ
Clinical support staff work with nurses, midwives, doctors and allied health professionals to deliver high-quality care.
02/12/2022: Laramie, WY
Clinical Support Specialist is responsible for greeting and registering patients as they enter the admitting ward of a hospital or clinic.
02/09/2022: Queens Village, NY
Delivers consistent clinical support services both within and outside the defined Service Level Agreements.
03/20/2022: Savannah, GA
Provides phone, clerical, and data entry support including insurance verification.
04/02/2022: Clearwater, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Clinical Support Specialist jobs
Some clinical support staff are fully qualified and registered by a professional organisation.
05/04/2022: Lawrence, MA
Beyond this, they may provide expertise and support to a team of nurses.
04/15/2022: Las Cruces, NM
Requirements for Clinical Support Specialist may vary as per organization.
04/11/2022: Middlesex, NJ
Clinical Support Specialist means working with people in all ages.
03/08/2022: Birmingham, AL
Use clinical judgement for people of any age with frailty or multimorbidity.
04/24/2022: Biloxi, MS
Step 3: View the best colleges and universities for Clinical Support Specialist.
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