7 Member Resolution Specialist Jobs in Irving, TX
OneShare Health, LLC is Hiring a Member Resolution Specialist Near Irving, TX
- Responds to inquiries from members originating from the Member Support team which require various levels of research
- Conducts research on member inquiries to determine information needed and course(s) of action for resolution
- Makes outbound calls with the goal of resolving the member need and/or providing updates
- Effectively, compassionately, and professionally communicates information relating to member support inquiries
- Regularly receives requests from Member Support Team relating to member inquiries requiring additional research for resolution
- Conducts thorough and complete research relating to inquiries, engaging cross-functional departments as appropriate
- Serves as a liaison to the Training Department
- Provides feedback to Member Support on items incorrectly entered as cases which could have been resolved in accordance with one-call resolution
- Accurately documents all provider and member interactions in a timely manner and in accordance with internal policies and procedures
- Ensures cases are opened and closed in accordance with internal policies and guidelines
- Research cases opened by Member Support team when inquiries require additional research and cannot be resolved in accordance with “one-call resolution” standards and guidelines
- Accurately documents all provider and member interactions in a timely manner and in accordance with internal policies and procedures
- Consistently adheres to standards, processes, protocols including but not limited to attendance, schedule adherence, service level agreements (SLA’s)and various contact center-specific policies and procedures
- Meets quality, quantity, and timeliness standards to achieve individual and department performance goals
- Continually meets and exceeds Quality Assurance call audit standards
Job Summary
Full Time
Lending & Credit
$51k-66k (estimate)
08/10/2023
05/29/2024
onesharehealth.com
IRVING, TX
1,000 - 3,000
2019
Private
DAVID L DILL
$200M - $500M
Lending & Credit
Related Companies
About OneShare Health, LLC
OneShare Health is a Texas-based ed-tech healthcare platform that provides care navigation, telemedicine, and catastrophic programs for individuals in the USA.
The job skills required for Member Resolution Specialist include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Resolution Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Resolution Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Resolution Specialist positions, which can be used as a reference in future career path planning. As a Member Resolution Specialist, it can be promoted into senior positions as an Employee Relations Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Resolution Specialist. You can explore the career advancement for a Member Resolution Specialist below and select your interested title to get hiring information.
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