Administers and implements programs and initiatives to engage current and new members and continuously improve the member experience. Solicits member feedback and presents findings to internal teams to identify improvement goals to meet member needs, resolve problems, and generate new ideas for programs or services. Coordinates with internal stakeholders to access the resources and facilitate processes to support programs that deliver consistent member satisfaction. Utilizes web or social media to promote the organization, collect data on member sentiments, and communicate with members. Typica ...lly requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.More Show Less
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Shape Financial Futures at One of Omaha's Most Historic Credit Unions. About Us. Founded in 1937. Union Pacific Streamliner Federal Credit Union. (UPSFCU) is more than just a financial institution – we're a thriving community dedicated to serving the Union Pacific family. As a growing financial cooperative in Omaha, Nebraska, we exclusively serve. Union Pacific Railroad. employees, contractors, strategic partners, and their families, providing pe...
With a rich history of serving our community for over a century, East Wisconsin Savings Bank is committed to providing exceptional financial services and building lasting relationships. We are looking for a dedicated and detail-oriented. Member Experience Specialist. to join our team. This role is essential in providing exceptional service to our members while specializing in Health Savings Accounts (HSAs) and Individual Retirement Accounts (IRAs...
Job Title. Member Experience Specialist (Temp-to-Perm). Location. Chicago, IL (River North). Workplace. Onsite (3 days/week for the first 2–3 months, including Wednesdays). Pay Rate. $20–$21/hour. About Us. Our client is dedicated to providing exceptional service to their members, and we are looking for a dynamic and customer-focused Member Experience Specialist to join their team on a temp-to-perm basis. This position will play a key role in enh...
Job Title. Member Experience Specialist (Temp-to-Perm). Location. Chicago, IL (River North). Workplace. Onsite (3 days/week for the first 2–3 months, including Wednesdays). Pay Rate. $20–$21/hour. About Us. Our client is dedicated to providing exceptional service to their members, and we are looking for a dynamic and customer-focused Member Experience Specialist to join their team on a temp-to-perm basis. This position will play a key role in enh...
Responsibilities. Serve as the primary contact for members, ensuring exceptional service, resolving issues, and enhancing overall member satisfaction, loyalty, and retention. Key Responsibilities. Provide top-tier service through various communication channels. Address and resolve member inquiries and feedback promptly. Collaborate with internal teams to resolve issues and improve processes. Track and analyze member feedback to identify trends an...
Responsibilities. Serve as the primary contact for members, ensuring exceptional service, resolving issues, and enhancing overall member satisfaction, loyalty, and retention. Key Responsibilities. Provide top-tier service through various communication channels. Address and resolve member inquiries and feedback promptly. Collaborate with internal teams to resolve issues and improve processes. Track and analyze member feedback to identify trends an...
