Member Experience Specialist

Job Title: Member Experience Specialist (Temp-to-Perm)

Location: Chicago, IL (River North)

Workplace: Onsite (3 days/week for the first 2–3 months, including Wednesdays)

Pay Rate: $20–$21/hour

About Us:

Our client is dedicated to providing exceptional service to their members, and we are looking for a dynamic and customer-focused Member Experience Specialist to join their team on a temp-to-perm basis. This position will play a key role in enhancing their members' experience through effective communication, problem-solving, and support across multiple platforms.

Key Responsibilities:

• Phone Support: Answer and manage inbound and outbound calls, including outreach efforts to increase dues revenue.
• Customer Inquiry Management: Respond to and manage member inquiries via the Zendesk ticketing system (a plus if experienced).
• Technical Support: Assist members with navigating our learning management system (LMS) and association-related database (Personify).
• Administrative Tasks: Perform data entry and utilize MS Office products efficiently.
• Multitasking & Organization: Balance multiple responsibilities while maintaining accuracy and efficiency.

Qualifications & Skills:

• Excellent communication skills – enjoys engaging with customers over the phone.
• Customer-centric mindset with a passion for delivering outstanding service.
• Experience with Zendesk (preferred but not required).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong attention to detail and data entry skills.
• Ability to problem-solve and proactively address member concerns.
• Highly organized and able to multitask in a fast-paced environment.

Work Schedule & Onsite Requirement:

• This role will require onsite work 3 days per week for the first 2–3 months. One of these required days will be Wednesday; the remaining days will be determined.
• Potential for remote flexibility after the initial training period.

This temp-to-perm opportunity allows us to assess performance and fit before considering a permanent offer. If you are enthusiastic about member service and enjoy working in a dynamic environment, we’d love to hear from you!