Job Description: Member Solutions Specialist

Reports To: Loan Servicing Manager

Purpose of Position:

The Member Solutions Specialist is responsible for supporting our members on all collection activities. The Member Solutions Specialist will contact members directly to assist with bringing accounts current as well as helping members with additional solutions. Along with collections functions, the Specialist will also assist the Loan Servicing Department in day to day processes. Most importantly, the Member Solutions Specialist must strive to create the best member experience possible with follow through and resolution.

Responsibilities

· 125-150 daily outbound delinquency calls

· Inbound delinquency call queue

· Monitor vendor reporting for delinquency and charge offs

· Skip tracing efforts for delinquent loans

· Recommend collateral for repossession

· Maintain and update working list of repossessed collateral and auction details

· Timely processing and mailing of repossession notifications

· Processing of invoices and proceeds related to repossession and subsequent disposal of collateral

· End of month administrative duties including recommendation and processing of loans for charge off

· Work closely with legal team for bankruptcy tracking, proof of claim filing, and other scenarios as needed

· Make outbound calls to members regarding collateral protection insurance (CPI) and obtain current insurance

· Recommend loans for extensions, modifications, etc.

· Monitor collections inbox and loan servicing inbox for incoming collections queries

· Assist loan servicing team with duties as needed

· Other duties as assigned

Minimum Requirements:

1 year minimum collections experience

CPI (collateral protection insurance) knowledge preferred

High school diploma or equivalent required

Excellent verbal and written communication skills

Good math skills

Attention to detail

Well organized

Professional appearance, dress, and attitude

Ability to operate related computer applications and other business equipment

Schedule:

M-F 8:45 - 5:00, typically. Employee will be required to work from 9am - 1pm on the 2nd and 4th Saturdays of the month. For the week that a Saturday is worked, they will get a half day during the week on either Tuesday, Wednesday, or Thursday subject to business need.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Credit union membership
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Loan assistance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Collections: 1 year (Required)

Ability to Relocate:

• Irving, TX 75063: Relocate before starting work (Required)

Work Location: In person