ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Administration and Planning

• Participate with the Service Extension Director in planning for the development of the program and recommend plans and changes in the program.
• Ensure ongoing training for Service Extension Unit Volunteers and schedule regional meetings with Service Extension Volunteers and Corps Community Center personnel.

2. Policy and Procedure

• Ensure that Service Extension Units understand information needed and the critical nature of these requirements.
• Monitor the adherence to Service Extension Guidelines.

3. Supervision/Management

• Monitor, on a regular basis, Service Extension Unit expenditures versus their budget allocations.
• Promote special fund-raising activities in designated Service Extension areas and encourages volunteer involvement.
• May provide field instruction to social work interns.

4. Other Duties

• Provide client casework when necessary.
• Complete other Social Service Department responsibilities as assigned.
• Provide support in responding to disasters in cooperation with the Emergency Disaster Services Department.
• Recruitment and registration of Wonderland Camp participants.

REPORTING RELATIONSHIPS

• This position reports to the Service Extension Director.
• This position supervises Service Extension volunteers throughout the Chicagoland area.
• This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army (including Service Extension volunteers, personnel in churches, social service agencies, townships, villages and local United Ways).
• In contacts related to position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

• This individual will be evaluated on how effectively the outcomes of this position are achieved.
• Timeliness and accuracy of accomplishing assigned goals will be reviewed in bi-monthly supervision meetings.
• An evaluation of how effectively service is provided within budgetary guidelines.
• A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE

• An associate degree required. Bachelor's degree is a plus. BSW Preferred.
• Three years of work and/or educational experience in social work, marketing or account management.
• Valid Driver's license/MVR clearance.

COMPETENCIES

• Willing to promote the mission of The Salvation Army.
• An interpersonal style that is service oriented as well as anticipates and responds to the needs of clients.
• A flexible style that also displays a willingness to learn.
• An excellent attention to detail, procedures, processes and policies.
• A self-starter who can manage volunteers, projects and priorities in a constantly changing environment.
• A communication style that exhibits the principles and values of The Salvation Army, communicates information appropriately, as well as fostering team relationships.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Director of Service Extension informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do moderate physical work.
• The work environment includes an office environment with a low noise level.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.