SUMMARY:
The primary responsibility will be to support the organization’s learning technologies and development activities, through development of instructional materials and working closely with others to support and implement all learning programs, and complete other technical projects as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The role will support Learning & Development functions that include, but are not limited to the following:
• Plan and coordinate all virtual and live training events;
• Prepare materials and planning activities for all virtual and live training events;
• Present and make recommendations regarding course design, technology, and instruction delivery options;
• Works with subject matter experts to gather information and material to develop instructional content, materials and products such as lesson plans, student and instructor guides, presentations, infographics, quick reference guides, checklists, etc.
• Adapt instructional content or delivery methods for different levels or types of learners;
• Develop measurement tools to evaluate the effectiveness of instruction or training interventions;
• Manage eLearning initiatives/course development;
• Research and evaluate emerging instructional technologies or methods;
• Assist in managing all aspects of the learning management system:
o Upload course content which may include publishing online courses (SCORM) and modifying instructor-led sessions
o Provide help desk support for the LMS including researching and resolving issues/problems
o Create, assign and manage roles/permissions for LMS users
• Ensure branding integrity is upheld;
• Exemplifies the desired culture and philosophies of the organization.

SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
• Analytical - Collects and researches data;
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles;
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations;
• Technical Skills - Pursues training and development opportunities; Shares expertise with others;
• Interpersonal Skills - Maintains confidentiality; Remains open to others' ideas and tries new things;
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings;
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests; Supports everyone's efforts to succeed;
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness;
• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values;
• Organizational Support - Follows policies and procedures; Supports organization's goals and values;
• Strategic Thinking - Develops strategies to achieve organizational goals; Analyzes market and competition; Identifies external threats and opportunities.

QUALIFICATIONS:
• Aptitude for learning and managing technology platforms
• Strong project management skills
• Excellent business communication skills (written, verbal and presentation skills)
• Proven ability to manage competing priorities, multitask, take ownership of problems and resolve conflicts
• Proven ability to build and manage relationships with stakeholders across the organization
• Ability to think systematically
• Demonstrated ability to work collaboratively across divisions, functions and levels.

EDUCATION AND/OR EXPERIENCE:
Minimum High School Diploma or GED; Associate’s Degree preferred. One year of experience developing training content and working with a learning management system.
Experience in the security industry is not necessary.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, internal business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

COMPUTER SKILLS:
To perform this job successfully, the Training Specialist should possess intermediate to advanced skills in:
• Microsoft Office
• Learning Management Systems
• Adobe Creative Suite (InDesign, Photoshop, Illustrator)
• Adobe Captivate, Lectora, Articulate 360, or similar e-learning software
• Ability to learn other software programs as needed

CERTIFICATES, LICENSES, REGISTRATIONS:
n/a

OTHER QUALIFICATIONS:
Ability to pass a drug screen and criminal background check.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Instructional Designer must be capable of working in a fast paced/high stress environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER TASKS:
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.